Team Leader - Clean Express Auto Wash

Express Wash Concepts; Lincoln Park (MI); On-site; USD 49,594,000 - 53,726,000; Full time

Benefits offered by this job

401k with company match up to 4%

Unlimited Wash Club Membership

Uniforms provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts is hiring a Team Leader at our Lincoln Park, MI location. You will support site operations, coach a frontline team, and deliver exceptional customer service while driving sales growth and maintaining quality standards.

You will greet customers, inform them about the Unlimited Wash Club, and ensure satisfaction throughout the wash process. Training, growth opportunities, and a supportive team environment await.

Qualifications

• High school diploma or equivalent required or current enrollment.
• Previous sales or customer service experience preferred.
• Ability to work flexible hours including weekends.
• Positive attitude and professional appearance.
• Follow safety guidelines and wear safety equipment.
• Aspire to excellence and lead by example.
• Demonstrate flexibility in all tasks and responsibilities.
• Maintain a professional appearance per company guidelines.

Responsibilities

• Lead site operations and deliver outstanding customer service.
• Drive sales growth and uphold high quality standards.
• Greet customers, explain benefits of Unlimited Wash Club, ensure satisfaction.
• Coach and motivate the team to meet service standards and handle escalations calmly.

Skills

Team leadership

Customer service

Sales

Flexible hours

Professional appearance

Safety compliance

Education

High school diploma or equivalent

Job description

Location: 2360 Fort St, Lincoln Park, Michigan, 48146

Job Description: Ready to master the art of team leadership? Join our team and start earning $17.50 per hour! Let your leadership journey begin with us! As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey. At Clean Express Auto Wash, we're more than just a car wash - we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Leader to leadership roles and beyond.

Why You'll Love Working Here

• Continuous training: Invest in your development with ongoing training.
• Secure future: 401k plan with a company match of up to 4%.
• Unlimited Wash Club Membership
• Supplied uniforms: Professional appearance with high-quality uniforms.
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
• Educational reimbursement

Where Clean Cars Begin: Your Role

A Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.

Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader. Greet customers with long-lasting first impressions. Educate customers about the benefits of our Unlimited Wash Club. Actively engage with customers pre/post wash for 100% satisfaction. Maintain quality assurance through accurate Quality Control checks. Lead the team in achieving and sustaining high-quality service. Address customer escalations calmly and effectively. Operate basic retail equipment and understand the wash process. Drive team performance to exceed service standards. Foster a positive and collaborative team environment. Perform other related duties as required and assigned.

What You'll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Work environment and physical demands

Required to stand and move throughout the site for the entire shift. Ability to work on your feet for an entire shift in a fast-paced environment. Ability to work outside in all weather conditions. Ability to lift 25lbs.

Equal Employment Opportunity Statement

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Express Wash Concepts (EWC), our rapid growth is creating exciting new opportunities - and we're looking for talented, motivated individuals to join our team. Explore our open roles, discover the best fit for your skills, and track your progress throughout the hiring process. We're excited to learn more about you and the impact you can make! Founded in 2018, Express Wash Concepts is one of the nation's fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states - and more opening every month - we've earned a place on the Inc. 5000 list of America's Fastest Growing Companies for five consecutive years.

Why You'll Love Working Here

• Continuous training and development
• Clear growth and development opportunities across 130+ locations
• A supportive team environment focused on coaching, training, and celebrating wins
• Opportunities to give back through community partnerships and EWC Cares
• 401(k) with company match up to 4%
• Complimentary Unlimited Wash Club Membership
• Company-provided uniforms
• Paid vacation
• Educational reimbursement
• Better. Brighter. Together.

Our mission is simple: deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.