Team Leader, Case Management and Health Link

Centerstone; Springfield (TN); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending & Health Savings

403b retirement plan with companymatch

Paid time off & holidays

AD&D and Life Insurance

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone, a nonprofit behavioral health system in Tennessee, seeks a Director of Case Management and Health Link to lead clinics in Shelbyville and Fayetteville. You will hire, train, and supervise staff, drive chart audits, ensure quality documentation, and promote effective care coordination across EHRs.

The role requires a master’s degree in a related field and at least three years of mental health leadership experience; travel between locations is required, with a focus on developing

Qualifications

• Master’s degree preferred in counseling, psychology, social work, or related field.
• Bachelor’s degree with two years’ case management and one year supervisory experience may be accepted in lieu of a Master’s.

Responsibilities

• Provide direct administrative supervision to Case Management and Health Link team.
• Hire and train staff; conduct monthly chart audits and ensure quality documentation.
• Coach staff in care coordination, promoting health and wellness, and navigating EHR systems.
• Develop staff and strengthen service delivery to improve client access to support.

Skills

Communication

Team leadership

Prioritization

Documentation

Education

Master’s degree in counseling/psychology/social work or related field

Bachelor’s degree with supervisory experience

Licensed (preferred)

Tools

Electronic Health Record (EHR) systems

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community.

JOB DESCRIPTION: SUMMARY OF POSITION

In this role, you will provide direct administrative supervision to a Case Management and Health Link team, including hiring and training staff, conducting monthly chart audits, and reviewing documentation to ensure quality and compliance. You will also coach and support staff in delivering effective care coordination, promoting health and wellness, maintaining strong documentation practices, and navigating the electronic health record system. We are looking for a dedicated leader who is passionate about developing staff, strengthening service delivery, and helping individuals in our community access the support they need. As mental health needs continue to grow, your leadership will play an important role in ensuring our clients receive quality services and compassionate care.

Qualifications

A master’s degree in counseling, psychology, social work, or a related field is preferred. Candidates with a bachelor’s degree and supervisory experience will also be considered.

Location: This position will serve Centerstone clinics in Shelbyville and Fayetteville, Tennessee, and requires regular travel between both locations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain necessary communications and reporting with referral sources and other involved parties as approved by client.
• Maintain effective working relationships with the clinical team
• Maintain timely/accurate clinical records in accordance with organization policies
• Maintain effective relationships with Community referral sources
• Participate in the development and implementation of quality clinical practices
• Compliance requirement for annual completion of KPI forms
• Responds promptly to client’s needs to coordination of services

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Work well with a team , but also be self-motivated
• Effective at managing priorities/deadlines
• Strong planning, organizational, and management skills
• Good professional skills, ethics, and behavior

Education Level Minimum Education Level

• A Master’s degree is required in one of the following fields: Clinical Psychology, Mental Health (MH) Counseling, Social Work, Marriage and Family Therapy, and/or a specialization in MH Counseling
• OR Bachelor’s degree in psychology, social work, or related field WITH two years' case management AND one year of supervisory experience may be accepted in lieu of a Master's degree.
• License in respective discipline preferred.
• OR Applicants with a Master’s degree in a related field (outside of the disciplines listed above) must meet the following criteria: Completion of at least 24 graduate-level semester hours in psychology, social work, counseling, or other behavioral health-related coursework.
• Relevant coursework and work experience in the following areas: Clinical treatment and treatment planning
• Appraisal and assessment of mental disorders
• Psychopathology
• Use of the DSM for diagnostic purposes within a clinical internship or practicum in a behavioral health setting.

Years of Experience

• Three years' experience in mental health field as a direct provider of services required.

Certification/Licensure

• License preferred.

PHYSICAL REQUIREMENTS

• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type: Full time

Pay Range: $50,700.00--$71,100.00

Delivering care that changes people's lives starts with our employees.

Below are just some of the great benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer.

Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence.

We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do.

Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees.

We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments.

Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital.

Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs.

Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities.

Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.