Team leader, Building Support

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO after 30 days

Parental/maternity leave benefits

Adoption reimbursement

Volunteer hours

Training & career development

Health insurance

401k with employer match

Mortgage discount

Gym/fitness center access

Wellness area

Cafeteria and snacks

In-house Starbucks/Dunkin

Job summary

United Wholesale Mortgage is seeking a Team Leader, Building Support to manage campus workplace services and lead a hands-on team. You will plan event setups, coordinate furniture moves, and ensure spaces stay organized and ready for staff and guests.

The role requires strong communication, organizational skills, and the ability to lift 50+ pounds. You will partner with leaders to anticipate needs and drive efficient service across the campus environment.

Qualifications

• Strong communication and interpersonal skills
• Exceptional organizational and time-management abilities
• Sense of urgency and ability to prioritize multiple responsibilities
• Client-focused mindset with a commitment to delivering outstanding service
• Growth mindset and willingness to embrace continuous improvement
• Basic mechanical aptitude, including the ability to use measuring tools and equipment
• Ability to lift 50 pounds or more
• Ability to safely operate carts, dollies, and other material-moving equipment
• Ability to work on your feet for up to 90% of the day

Responsibilities

• Lead, coach, and develop a team responsible for workplace support services across campus.
• Oversee event setups, room configurations, and workspace resets to support business needs and special events.
• Ensure campus spaces remain organized, functional, and ready to support team members and guests.
• Coordinate building support operations, including furniture moves, workplace reconfigurations, and internal deliveries.
• Partner with leaders across the company to anticipate operational needs and provide timely solutions.
• Monitor inventory levels and ensure office and workplace supplies are available.
• Establish priorities, allocate resources, and drive accountability to complete service requests efficiently.
• Support sustainability efforts through oversight of recycling and waste management processes.
• Identify opportunities to improve processes and workplace experience.
• Foster a culture of urgency, teamwork, and outstanding service.

Skills

Strong communication

Organizational skills

Time-management

Client-focused service

Growth mindset

Mechanical aptitude

Lift 50+ lbs

Operate carts/dollies

Frequent standing/walking

Job description

As Team Leader, Building Support, you will lead a team responsible for maintaining an organized, efficient, and well-supported workplace environment across our campus. You will oversee daily operations, coordinate workplace logistics, and ensure teams have the resources they need to be successful. This role requires a hands‑on leader who can balance team development, operational excellence, and exceptional service while supporting a fast‑paced business environment.

WHAT YOU WILL BE DOING

• Lead, coach, and develop a team responsible for workplace support services across campus.
• Oversee the planning and execution of event setups, room configurations, and workspace resets to support business needs and special events.
• Ensure campus spaces remain organized, functional, and ready to support team members and guests.
• Coordinate building support operations, including furniture moves, workplace reconfigurations, and internal deliveries.
• Partner with leaders across the company to anticipate operational needs and provide timely solutions.
• Monitor inventory levels and ensure office and workplace supplies are available based on team needs.
• Establish priorities, allocate resources, and drive accountability to ensure service requests are completed efficiently.
• Support company sustainability efforts through oversight of recycling and waste management processes.
• Identify opportunities to improve processes, increase efficiency, and enhance the workplace experience.
• Foster a culture of urgency, teamwork, and outstanding service.

  Work Hours & Environment

  • Monday through Friday
  • Overtime and weekend work may be required to support business and event needs
  • Active work environment requiring frequent movement throughout campus

WHAT WE NEED FROM YOU

Must-Have Qualifications

• Strong communication and interpersonal skills
• Exceptional organizational and time-management abilities
• Sense of urgency and ability to prioritize multiple responsibilities
• Client-focused mindset with a commitment to delivering outstanding service
• Growth mindset and willingness to embrace continuous improvement
• Basic mechanical aptitude, including the ability to use measuring tools and equipment
• Ability to lift 50 pounds or more
• Ability to safely operate carts, dollies, and other material-moving equipment
• Ability to work on your feet for up to 90% of the day

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award‑winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the‑art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.