Team Leader

Ontario Trillium Foundation; South Bend (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible hours

Closed Sundays

Direct operator collaboration

Competitive pay

Great workplace

Job summary

Chick-fil-A in South Bend, IN is seeking a Team Leader to support the management team with shift management and delivering an outstanding guest experience. You will supervise stationed crew for a full shift, help open or close in the absence of a manager, ensure recipes are followed, accuracy in weights, pace of service, cleanliness, and safety, and address guest concerns with management guidance.

Chick-fil-A offers flexible hours, Sundays closed, opportunities to grow with an Operator, and

Qualifications

• Experience supervising a team during a shift and ability to open/close in the absence of a manager.
• Ability to enforce recipes, weights, and speed of service.
• Strong adherence to policies and procedures.

Responsibilities

• Ensure team members follow recipes and read tickets to prepare orders.
• Maintain accuracy with weights and measurements for all recipe items.
• Keep workstations clean at all times and uphold cleanliness of dining area, restrooms, and parking lot.
• Follow cash handling procedures and security measures; hold cashiers accountable to policies.
• Address guest issues and consult with management for complex concerns.
• Provide direction and feedback to team members and communicate performance issues to management.
• Strictly adhere to all Chick-fil-A policies and procedures.

Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.