Team Leader

Pret; Philadelphia (Philadelphia County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Weekly Mystery Shopper bonus

Tips on top of hourly wage

Paid Time Off

Job summary

Pret is seeking a Team Leader in Philadelphia to run shifts, coach staff, and uphold Pret standards. You’ll lead by example, ensure smooth operation during peak and slow times, and solve problems on the spot while promoting Pret’s values and guest experience.

This role offers hands-on leadership with opportunities to grow into higher management, learning how to drive sales, manage costs, and build a strong team culture in a fast-paced cafe environment.

Qualifications

• 1+ years of supervisory or leadership experience in fast-paced environments.
• Experience coaching and developing team members.
• Strong communication and problem-solving skills.
• Demonstrated customer service excellence.
• Knowledge of food safety standards and practices.

Responsibilities

• Run shifts with confidence to ensure smooth operations from open to close.
• Coach and train Team Members on food prep, barista skills, guest service, and Pret standards.
• Provide real-time feedback to help team members grow and perform better.
• Conduct pre-shift meetings to align daily goals and priorities.
• Create a positive, energized environment that motivates the team and guests.

Skills

Supervisory experience

Team coaching

Communication skills

Customer service

Food safety knowledge

Tools

Food prep equipment

Job description

Job Title:TeamLeader

Pay: $19.00per hour + Mystery Shopper Bonus + Tips

About the Company: We’reproud makers of delicious food, organic coffee and big ideas across 750+ shopsin 20+ countries. Whether you’re makingour guests’ days with the perfect latte or leading your team to success, rolesin Pret shops come with huge opportunities for growth. Together, we’re doingthe right thing and growing fast – it’s an exciting team to hop on board!

Aboutthe Role: At Pret, Team Leaders are the backbone ofour shops. You're the person who makes everything work, coaching your team,keeping standards high, and creating the kind of energy that makes both guestsand team members want to come back.

This is your first step into a leadershiprole. If you can run a good shift, you can eventually run a good shop. Whetheryou're working toward managing your own business one day or becoming anentrepreneur, this is where you'll learn how to lead people, drive sales,manage costs, and make decisions that directly impact the bottom line. Many ofour General Managers and multi-unit leaders started right here as Team Leaders.

As a Team Leader, you'll run shifts, leadby example, and help your team grow. You'll ensure the shop is running smoothlyduring peak rushes and quiet moments alike. You'll solve problems on the spot,champion Pret's values, and be the go-to person your team can count on. Thisisn't just about managing tasks, it's about building a team culture wherepeople do their best work and guests feel the Pret difference. If you're ready to step up, take ownership,and develop the skills to run your own business someday, we want you on ourleadership team.

Key Responsibilities

Leading the Team:

• Run shifts confidently and ensuringsmooth operations from open to close
• Coach and train Team Members on foodprep, barista skills, guest service, and Pret standards
• Give real-time feedback to help teammembers improve and grow
• Conduct team pre-shifts to keep everyonealigned on daily goals and priorities
• Create a positive, energized environmentwhere people want to work hard
• Address team concerns and communicatewith the Manager about performance or development needs

Delivering Pret Standards:

• Keep retail langers restocked and lookingpicture perfect, guests should always see a full, beautiful display
• Ensure all food and drinks are preparedto Pret's quality standards throughout your shift
• Maintain proper food temperatures,freshness, and availability of all menu items
• Oversee hot food production, baristastation, and food prep areas
• Monitor that all stations are set upcorrectly and stocked appropriately
• Deliver excellent guest service and coachyour team to do the same
• Serve Barista Prepared Drinks within the60-second standard and ensure your team does too
• Execute new product launches andpromotions on time

Keeping the Shop Safe & Clean:

• Ensure all health & safety and foodsafety standards are followed throughout your shift
• Complete required safety checks,temperature logs, and equipment tests
• Keep the shop clean, organized, and readyfor inspections at all times
• Address any safety or cleanlinessconcerns immediately
• Ensure the shop looks great through the guest’seyes

Managing Shop Operations:

• Open or close the shop following Pretprocedures
• Monitor equipment and report maintenanceissues to your Manager
• Help manage waste and stock levels forfood, drinks, and supplies
• Handle guest concerns professionally andescalate when needed
• Complete administrative tasks likescheduling support, inventory checks, and shift reports

Supporting Shop Success:

• Work closely with Assistant Managers andthe General Manager to hit shop goals
• Help drive sales through great service,product knowledge, and team engagement
• Identify opportunities to improveefficiency or guest experience
• Attend leadership meetings and trainingcourses
• Be a role model for Pret's values

Requirements

• 1+ years of supervisory experience orequivalent leadership experience in restaurant, retail, or hospitalityenvironments
• Experience supporting operationalperformance and service standards in a fast paced and high volume settings
• Strong communication andproblem-solving skills
• Food Handlers Card
• Available to work in person +30 hours
• Led a shift of greater than 5 employees
• Ability to stand and walk for extendedperiods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reachoverhead, squat, kneel, and go up and down stairs as needed; safely maneuverthrough tight or compact spaces; operate restaurant equipment and handle toolssuch as tongs, pots, and pans with dexterity; work in environments ranging fromhot to cold, including near open flames and occasional outdoor conditions;maintain close, distance, and peripheral vision; communicate continuously with teammembers; and work in a constant state of alertness while maintaining safeoperations

Benefits:

• Weekly Mystery Shopper bonus plan (Up to anextra $1.00 per hour)
• Tips when Good Service is Provided
• Paid Time Off
• Free breakfast and lunch when working –including generous discounts when you’re not
• Health, Dental and Vision Benefits (Availablefor Full-Time Employees)
• 401K retirement plan (Available for Full-TimeEmployees)
• Child Bonding Leave
• The Pret Academy, which supports the trainingand development for our wonderful people
• A friendly, fun, and fast paced environmentwith passionate teams to work with
• Transit program, FSA and HSAs available
• Pet Insurance

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