Team Leader

Chick-fil-A; Pearland (TX); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A Operator

Competitive Pay

Positive Working Environment

Job summary

Chick-fil-A in Pearland is seeking a Team Leader to assist in managing restaurant shifts and ensuring excellent guest experiences. The role involves supervising Team Members, maintaining high standards of service, and addressing guest concerns. Preferred candidates will have customer service and leadership experience. Flexible hours and a supportive environment are offered, emphasizing a strong team-oriented culture and professional development. Enjoy Sundays off at Chick-fil-A, where your contributions are valued.

Qualifications

• Minimum 16+ years old.
• Previous customer service experience preferred.
• Previous leadership experience is an asset.
• Willingness to work at any of the 3 Pearland Chick-fil-A locations.

Responsibilities

• Assist management in shift management and guest experience.
• Supervise assigned stations during shifts.
• Ensure Team Members follow recipes accurately.
• Maintain cleanliness of workstations and facilities.
• Address guest issues and maintain positive relationships.

Skills

Customer service skills

Leadership experience

Team-oriented

Friendly demeanor

Honesty

Hard-working

Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Benefits

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Qualifications

• Minimum 16+ years old
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills
• Willingness to work at any of the 3 Pearland Chick-fil-A locations