Team Leader

Workstream; Peabody (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

Competitive pay

Career advancement opportunities

Employee Assistance Program

Medical/Dental/Vision insurance

Job summary

COR Restaurant Services is seeking a Team Leader for a Chick-fil-A location to oversee Team Members and drive operational excellence while fostering a positive work culture. The role emphasizes coaching, staffing coordination, and adherence to brand standards within a fast-paced environment.

You will work with Interim Managers to ensure proper daily staffing and deliver on strategic goals, maintaining safety, attendance, and high service levels.

Qualifications

• Experience as a leader in customer service and/or production environment
• Excellent coaching and team-building abilities
• Strong communication and interpersonal skills

Responsibilities

• Oversee Team Members to develop the business and uphold operational excellence
• Coach, communicate with, and build a strong team
• Collaborate with Interim Managers to ensure daily and restaurant staffing
• Ensure adherence to brand policies, promotions, and standards
• Aim to achieve strategic business results through monthly/quarterly objectives
• Maintain positive working relationships and provide direction and feedback
• Follow sanitation and safety procedures
• Maintain consistent attendance and punctuality

Skills

Leadership

Team building

Communication

Customer service

Tools

Staffing

Job description

Overview

At Chick-fil-A®, we are seeking developed leaders to support the business. Team Leaders will oversee Team Members in the development of the business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. Team Leaders are tasked with ensuring we are meeting and exceeding our high goals and standards. Perks of being a Team Leader include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly owned subsidiary of Chick-fil-A, Inc.

Responsibilities

• Exhibit knowledge of operational policies and procedures.
• Demonstrate knowledge of the brand, products, and promotions.
• Works with Interim Managers to ensure appropriate daily and restaurant staffing levels.
• Must be an excellent coach, communicator, and team builder.
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Follow sanitation and safety procedures.
• Maintain consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Experience as a leader in the customer service and/or production environment
• Proven ability to lead in quick paced environments as part of a team.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours
• Closed on Sundays

COR Services is an equal opportunity employer and does not discriminate in employment decisions based upon any status, classification, or factor protected by federal, state, or local law. COR Services will make reasonable accommodation(s) for qualified individuals with a disability and for sincerely held religious beliefs in accordance with all legal requirements. Any applicant requiring a reasonable accommodation should contact the hiring manager.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.