Team Leader

Primark; New York (NY); On-site; USD 37,195 - 39,261; Full time

Job summary

Primark is seeking a Team Leader in New York City to drive sales and ensure excellent customer service. The role involves leading, motivating, and developing a team of Sales Associates, ensuring high operational standards and a friendly shopping environment.

Candidates should possess strong leadership, customer service, and organizational skills. The position offers a competitive pay range of $27.00 – $28.50 and a culture that empowers success and growth.

Qualifications

• Ability to lead, motivate, and manage a team effectively.
• Strong customer service skills and great shopping experience delivery.
• Good organizational and time management skills.

Responsibilities

• Drive sales and deliver outstanding customer experience.
• Collaborate with management for daily store operations.
• Coach, motivate, and support colleagues effectively.

Skills

Team leadership

Customer service

Organizational skills

Communication skills

Retail technology proficiency

Job description

Because you don’t just succeed – you exceed. Retail our way.

A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.

Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.

What You’ll Do

As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience.

You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers.

Daily, you will collaborate with managers across the store to support colleague performance, manage operational priorities, and contribute to a positive, inclusive, and high-engagement culture. Here is how it looks in action:

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and elevate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. We’re committed to your success and will provide you with a robust onboarding period. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work‑life balance – we know your life outside of the store is important.

What You’ll Bring

As a Team Leader, you will report into the Department Manager & support the store by leading and developing a team of Sales Associates. Here is what you will bring to the role:

• The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self‑checkouts, tablets, and handheld POS devices.
• Experience communicating effectively in English orally and in writing, including coaching, corrective action, safety instructions, and leading teams daily and in emergencies, as well as providing excellent customer service in English, and monitoring performance of English‑speaking colleagues whose duties require customer communication.

The pay range for this role is: $27.00 – $28.50.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [e-mail] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

REQ ID: JR-9206