Team Leader

COLUMBUS MEDICAL SERVICES LLC; New York (NY); Remote; USD 65,000 - 90,000; Full time

Job summary

The Columbus Organization seeks a Team Leader to guide and manage operations for their assigned team, providing strategic direction and ensuring efficient coordination of service delivery. This remote role supports Kentucky-based operations with occasional travel as needed.

Responsibilities include supervision, staff development, program oversight, budgeting input, and collaboration with providers to improve outcomes for individuals and families served.

Qualifications

• Bachelor’s degree in a human services field or four years of relevant experience in a similar role.
• Minimum two years of experience in care coordination for individuals with developmental disabilities.
• Proficiency with Microsoft Office 365 and strong planning, analytical, and reporting skills.

Responsibilities

• Lead, mentor, and evaluate assigned staff; conduct regular supervision and annual performance reviews.
• Oversee program delivery, ensure timely state contract deliverables, and monitor policy compliance.

Skills

Microsoft Office 365

Planning

Analytical skills

Reporting

Policy interpretation

Problem-solving

Communication

Interpersonal skills

Public speaking

Data analysis

Education

Bachelor’s degree in a human services field

Job description

Travel/Work EnvironmentThis is a remote position supporting operations within Kentucky. While the normal work schedule is Monday through Friday, evening and weekend hours may be required based on business needs, operational demands, and the needs of the communities served . Candidates must reside Kentucky preferably within or near the assigned service area.

Summary of positionThe Team Leader is responsible for guiding and managing the operations of their assigned team. This includes providing strategic direction, administrative oversight, and ensuring the effective coordination of service delivery for team members under their supervision. They are accountable for the overall performance of the team, including staff management, program implementation, and operational efficiency.

Key responsibilities include planning, assigning, evaluating, and reviewing staff work, as well as contributing to service coordination and continuous improvement efforts. The Team Leader collaborates with provider agencies to ensure services are delivered in a timely and effective manner. Additionally, the Team Leader may represent The Columbus Organization on committees, task forces, and in public forums. They engage with external stakeholders—including individuals and families, community representatives, state offices, and service providers—by providing information, addressing inquiries, resolving complaints, and explaining policies and programs.

Essential Functions

Leadership & Supervision

• Supervise, mentor, and evaluate assigned staff.
• Conduct monthly supervision and annual performance reviews.
• Support staff in goal setting and professional development.
• Assist in recruitment and hiring processes.

Program Oversight

• Ensure timely completion of state contract deliverables.
• Monitor staff compliance with company policies and regulatory requirements.
• Conduct team meetings and site visits to support service delivery.
• Provide coverage during staff transitions or absences.

Administrative Responsibilities

• Oversee workflow, assign tasks, and assess staff performance.
• Ensure accuracy and timeliness of mandated reporting.
• Participate in budget planning and resource allocation.
• Review and verify reimbursements and travel requests.
• Collaborate with leadership on program evaluations and quality assurance.

Strategic Planning & Development

• Develop and implement annual work plans aligned with organizational goals.
• Partner with leadership to advance strategic initiatives and set priorities.
• Analyze team performance and implement corrective actions as needed.
• Promote efficient use of staff resources to support billable services and customer satisfaction.

Business Development & Community Engagement

• Contribute to planning and strategy for growth and improvement.
• Support efforts to secure new funding and expand contracts.
• Strengthen partnerships with providers, agencies, and community organizations.
• Represent the organization at conferences and stakeholder meetings.

Compliance & Quality Assurance

• Ensure staff adherence to standards set by accrediting bodies (e.g., CARF).
• Support quality assurance initiatives and continuous improvement efforts.

Position Requirements

Bachelor’s degree in a human services field (such as social work, psychology, special education, nursing, or a related discipline), or four years of relevant experience in a similar role (e.g., case management, behavioral health support, community outreach, counseling services, residential care, or client advocacy). Minimum of two years of experience in care coordination for individuals with developmental disabilitiesValid state driver’s license, automobile insurance, and access to a personal vehicle. Must reside in the assigned territory (exceptions may be considered). Mobile position requiring regular travel and exposure to varying weather conditions. Occasional evening and weekend work may be required.

Georgia:

Bachelor’s degree in a human services field (e.g., social work, psychology, special education, nursing, or related). Minimum of one year of experience in case management or coordination services for individuals with developmental or related disabilities. A master’s degree in a related field may substitute for the required experience.

Indiana:

Bachelor’s degree in human services preferred. Minimum of two years of experience in care coordination for individuals with developmental disabilities. Experience in large-scale case management oversight is strongly preferred.

Skills, Knowledge & Abilities

• Proficiency in Microsoft Office 365.
• Strong planning, analytical, and reporting skills.
• Ability to interpret policies and procedures.
• Effective problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to present information clearly to diverse audiences.
• Skilled in evaluating data and drawing valid conclusions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

AAP/EEO Statement

The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization’s employees to perform their job duties may result in discipline up to and including discharge.