Team Leader

Royal Farms; Fredericksburg (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

Royal Farms in Fredericksburg, VA seeks a Team Leader to oversee store operations on duty, lead the team, and partner with management to drive customer satisfaction, product availability, and safety. You will manage shift tasks, execute food service programs, and coach staff to meet standards.

The ideal candidate has at least a high school diploma, strong communication and leadership skills, and prior food service or retail management. Certification in Food Safety is preferred.

Qualifications

• Must have strong written, verbal, and interpersonal communication skills.
• Demonstrated leadership and supervisory abilities.
• Minimum 1 year of food service or retail management experience preferred.
• ANSI-approved Food Safety Manager Certification preferred.

Responsibilities

• Ensure every customer receives outstanding service with a friendly environment and knowledgeable staff.
• Coach and support team members to deliver consistent service.
• Develop knowledge of products, promotions, and initiatives; educate staff accordingly.
• Oversee shift operations as Person in Charge when needed; coordinate team tasks in real time.
• Perform POS transactions, vendor check-in, and maintain cash control standards.
• Oversee and enforce safety and compliance with policies and procedures.
• Serve as a Certified Trainer by onboarding and training team members with feedback.
• Execute 24/7 food service and beverage programs with proper ordering and production planning.
• Maintain high standards of food quality, safety, merchandising, and store cleanliness.
• Complete store side work and maintain a clean, organized work area.
• Report maintenance issues and hazards promptly; ensure safe conditions.
• Demonstrate accountability and follow through on assignments.
• Follow all safety, security, and SOPs; uphold brand standards.
• Supervise all store employees in absence of a senior leader.

Skills

Customer service leadership

Team coaching

Shift management

Communication skills

Safety compliance

Vendor care

Education

High school diploma or GED

Tools

POS system

Job description

Job Purpose

The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.

Essential Functions

Customer Service & Sales

• Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).
• Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.
• Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.

Operations & Compliance

• Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.
• Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
• Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)
• Consistently follow all safety and security procedures to protect team members, customers, and company assets.
• Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.

Food & Beverage Execution

• Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.
• Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.

Store Appearance & Maintenance

• Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Maintain a clean and organized work area to ensure safe working conditions
• Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.

Additional Responsibilities

• Demonstrate accountability by completing assigned tasks with attention to detail.
• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

Supervisory Responsibilities

• Supervises all store employees in the absence of a more senior leader.

Qualifications

Required

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Preferred

• Minimum of 1 year of food service or retail management experience.
  • Internal candidates should be employed for at least 90 days.
• A current ANSI-approved Food Safety Manager Certification.
• Demonstrated ability to encourage, inspire, and develop team members.
• Basic business math, accounting, computer, analytical, and decision-making skills.

Success Factors

• Team Leadership: Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.
• Operational Excellence: Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.
• Accountability: Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
• Must be able to be available to primarily work second/third shift, weekends, and holidays based on business needs.
• Must be flexible with the work schedule to assist with the changing needs of the business.
• Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
• Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
• Must wear slip-resistant shoes while on duty.
• Must maintain reliable transportation and consistent, on-time attendance.

Pay Range

USD $15.00 - USD $23.00 /Hr.