Team Leader

Central Network Retail Group, LLC (CNRG); Calera (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Full-time benefits: Medical, LTD/AD&D,

Will prep services

Job summary

Central Network Retail Group, LLC (CNRG) is seeking a Team Leader to oversee all store activities in the absence of management. You will model the company Mission and Values, drive aggressive customer service, and lead associates to meet store goals.

The role requires strong leadership, merchandising knowledge, and the ability to work a flexible schedule including weekends and holidays. You will develop local market knowledge and manage operations per CNRG guidelines.

Qualifications

• Experience leading store associates and delivering results.
• Strong customer service focus and ability to handle escalations.
• Knowledge of merchandising, shrink control and store operations.

Responsibilities

• Lead store activities in absence of management and communicate expectations.
• Supervise associates and maintain high energy and motivation.
• Provide solutions to customer questions and ensure programs are followed.
• Coordinate merchandise orders to match sales trends and demand.
• Perform cycle counts and reconcile inventory discrepancies.
• Train new associates in product knowledge and selling skills.
• Maintain store appearance and stock areas; create appealing displays.
• Identify safety hazards and ensure compliance with policies.
• Complete price changes and ensure forklift, DOT, gate, and service desk certifications are current.

Skills

Leadership

Customer service

Communication skills

Problem solving

Training & mentoring

Merchandising knowledge

Safety awareness

Tools

Forklift certification

DOT certification

Job description

Summary

The Team Leader has the responsibility for all store activities in the absence of salaried store management. A Team Leader must exemplify the company’s culture through the execution of the Mission and Values. Additionally, a successful Team Leader will demonstrate aggressive customer service at all times, effectively lead all store associates and is responsible for total store operations in the occasional absence of salaried store management. A Team Leader must develop expertise in company culture, merchandising, shrink control and operational aspects of the store and continuously focus on career development toward senior management. A successful Team Leader must become knowledgeable of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business. A Team Leader is a role model, a leader and problem‑solver, who must manage her/his time to help achieve budgeted store goals. A Team Leader is responsible for instilling CNRG’s Mission and Values in all associates and ensures the entire store operates according to CNRG’s operational guidelines.

Essential Job Duties & Responsibilities

• Exemplify and ensure CNRG’s Mission and Values remain forefront in daily business as well as keeping all associates informed as to store and company expectations and news
• Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations
• Supervising other associates as assigned
• Maintaining a high level of enthusiasm, commitment, and energy, and motivating other associates to do the same
• Providing appropriate solutions to customers questions
• Keeping up-to-date on all current programs, company procedures, and communicating them to all team players
• Properly coordinating merchandise orders to keep up with sales trends and customer demand
• Completing cycle counts in a timely manner and reconciling any inventory discrepancies
• Demonstrating leadership and adhering to CNRG’s Mission, Vision, and Values
• Training all incoming new associates in product knowledge, selling skills, and customer service
• Maintaining the appearance of the sales floor and stock areas to include stocking product
• Creating merchandise displays to improve sales and ease of shopping
• Working with other associates in order to complete tasks and achieve budgeted goals
• Cleaning the store and exterior areas of the facility
• Helping identify and correct safety problems or hazards
• Completing price shops and price changes in a timely manner
• Must be certified in all areas in the store to include but are not limited to inside and outside forklifts, DOT, gate, receiving and service desk
• Other functions as assigned by her/his supervisor

Successful Team Leaders

Must demonstrate leadership and problem solving skills. Be able to manage with limited supervision. They must have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Team Leader must understand aggressive customer service and be team-oriented. They must be able to develop good management and organizational skills. Additionally, they must develop their ability to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations in the absence of salaried management. They must be detail oriented and handle multiple tasks in a fast paced environment. They must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd shaped items, and stock items in overhead areas. Finally, they must be able to work a flexible schedule including weekends, evenings, and holidays.

Summary

The Team Leader has the responsibility for all store activities in the absence of salaried store management. A Team Leader must exemplify the company’s culture through the execution of the Mission and Values. Additionally, a successful Team Leader will demonstrate aggressive customer service at all times, effectively lead all store associates and is responsible for total store operations in the occasional absence of salaried store management. A Team Leader must develop expertise in company culture, merchandising, shrink control and operational aspects of the store and continuously focus on career development toward senior management. A successful Team Leader must become knowledgeable of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business. A Team Leader is a role model, a leader and problem‑solver, who must manage her/his time to help achieve budgeted store goals. A Team Leader is responsible for instilling CNRG’s Mission and Values in all associates and ensures the entire store operates according to CNRG’s operational guidelines.

Essential Job Duties & Responsibilities

• Exemplify and ensure CNRG’s Mission and Values remain forefront in daily business as well as keeping all associates informed as to store and company expectations and news
• Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations
• Supervising other associates as assigned
• Maintaining a high level of enthusiasm, commitment, and energy, and motivating other associates to do the same
• Providing appropriate solutions to customers questions
• Keeping up-to-date on all current programs, company procedures, and communicating them to all team players
• Properly coordinating merchandise orders to keep up with sales trends and customer demand
• Completing cycle counts in a timely manner and reconciling any inventory discrepancies
• Demonstrating leadership and adhering to CNRG’s Mission, Vision, and Values
• Training all incoming new associates in product knowledge, selling skills, and customer service
• Maintaining the appearance of the sales floor and stock areas to include stocking product
• Creating merchandise displays to improve sales and ease of shopping
• Working with other associates in order to complete tasks and achieve budgeted goals
• Cleaning the store and exterior areas of the facility
• Helping identify and correct safety problems or hazards
• Completing price shops and price changes in a timely mannerMust be certified in all areas in the store to include but are not limited to inside and outside forklifts, DOT, gate, receiving and service desk
• Other functions as assigned by her/his supervisor

Successful Team Leaders

Must demonstrate leadership and problem solving skills. Be able to manage with limited supervision. They must have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Team Leader must understand aggressive customer service and be team-oriented. They must be able to develop good management and organizational skills. Additionally, they must develop their ability to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations in the absence of salaried management. They must be detail oriented and handle multiple tasks in a fast paced environment. They must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd shaped items, and stock items in overhead areas. Finally, they must be able to work a flexible schedule including weekends, evenings, and holidays.

CNRG offers a range of benefits for both Full Time and Part Time employees

• All levels of employment enjoy our fantastic employee discount
• 401k with employer match
• Employee Assistance Program
• Part-Time benefits include Vision, Dental, Critical Illness, and an Accident plan
• Full-Time benefits include the additional benefits of Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

CNRG’s, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.