Team Leader

Primark; Augusta (GA); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark in Augusta, GA seeks a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing the store team. You will collaborate with management to support daily operations, uphold high standards, and create a fast, friendly shopping environment for customers.

You will coach colleagues, manage daily tasks, and ensure stock levels, pricing, and merchandising are accurate. English communication and strong organizational skills are essential.

Qualifications

• Leadership and coaching experience to guide and develop a store team.
• Strong customer service to deliver a positive shopping experience.
• Excellent organizational and time management skills to prioritize tasks.
• Ability to think quickly, adapt to changing store needs, and resolve issues.
• Clear and effective communication with customers, colleagues, and management.
• Proficiency with retail tech such as cash registers, self-checkouts, tablets, and handheld POS devices.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading and developing your team.
• Collaborate with management to support daily store operations and maintain high standards.
• Maintain stock levels, presentation, and replenishment to maximize sales.
• Allocate daily tasks and support schedules to keep colleagues productive and focused.
• Oversee customer areas, respond to issues professionally, and escalate when needed.
• Coach and motivate the team, providing onboarding and ongoing development.

Skills

Team leadership

Customer service

Time management

Problem solving

Communication

Retail technology

Job description

Because you don't just succeed - you exceed. Retail our way.
A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.
Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone.

Job Description

What You’ll Do

As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers.
Daily, you will collaborate with managers across the store to support colleague performance, manage operational priorities, and contribute to a positive, inclusive, and high-engagement culture. Here is how it looks in action:

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalte when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Qualifications

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. We’re committed to your success and will provide you with a robust onboarding period. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work life balance - we know your life outside of the store is important.

Additional Information

What You’ll Bring

As a Team Leader, you will report into the Department Manager & support the store by leading and developing a team of Sales Associates. Here is what you will bring to the role:

• The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
• Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Excited? Good. Because it’s energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging.

The pay range for this role is: $24 - $27 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

To perform the essential functions of this position, colleagues must be able to satisfy the following physical requirements, with or without reasonable accommodation.
This position requires the ability to constantly stand and walk for extended periods, up to eight hours per shift, on hard-surface floors.

Colleagues must frequently bend, stoop, crouch, kneel, twist, and reach at or above shoulder level while completing merchandising activities.

The role requires frequently lifting, carrying, pushing, and pulling merchandise, fixtures, signage, and visual display materials weighing up to 25 pounds, and occasionally lifting items weighing up to 50 pounds independently or with assistance when appropriate.

Colleagues must be able to move, position, dress, and manipulate mannequins weighing up to 50 pounds, either independently or with assistance when appropriate.

Colleagues must frequently climb, descend, and work from ladders or step stools while installing signage, adjusting displays, retrieving materials, and completing other merchandising tasks.

The position requires constantly performing tasks requiring manual dexterity, including assembling displays, handling merchandise, using hand tools, operating handheld devices, and completing detailed visual