Team Leader

Chick-fil-A; Antioch (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

A fun work environment where you can +

Flexible scheduling

Learning from experienced Operators

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support daily operations at our Antioch location. Candidates should demonstrate core values, a servant’s heart, and a passion for serving others while guiding team members toward excellence in hospitality and operational execution.

Responsibilities include leading shifts, training staff, managing guest needs with a positive attitude, and upholding Chick-fil-A standards in a fast-paced setting. Flexible/full-time and part-time options available.

Qualifications

• Smile and create a welcoming guest experience.
• Eye contact and enthusiastic communication with guests.
• Make emotional connections with guests to build rapport.
• Strong customer service mindset and professional demeanor.
• Ability to work in a fast-paced restaurant and adapt quickly.
• Strong people skills with a focus on teamwork and leadership.
• Willingness to train and coach new hires and fellow team members.
• Reliability and a servant leadership attitude.

Responsibilities

• Participate in day-to-day high-volume restaurant operations.
• Provide immediate and respectful responses to guest needs.
• Assist in training new hires and lead by example on shifts.
• Be a friendly, encouraging team player and role model.
• Open/close duties, lead shifts, and act as key holder.
• Count drawers and finalize daily cash-out.
• Communicate clearly in writing and speech.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member issues management

Teamwork

Job description

Grand opening location - Projected open date mid March

Store Hours M-THUR 6:30 AM - 9:00PM Fri-Sat 6:30AM - 10:00 PM

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.