Team Leade - Boca Raton/Delray Beach

Fiesta Restaurant Group; Boca Raton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Pollo Tropical in Boca Raton is seeking a Shift/Team Leader in Training (SIT) to gain hands-on experience in restaurant operations and leadership. You will support daily management tasks, coach hourly team members, and help maintain food safety and guest service standards.

The role emphasizes collaboration with the leadership team, learning to supervise shifts, and developing skills for future leadership opportunities within Pollo Tropical.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision-making in high-pressure environments and develop problem-solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.

Skills

Supervision

Guest service

Coaching

Communication

Team engagement

Education

High school diploma or GED

Tools

Outlook

HRIS platforms

Job description

Overview

The Shift/Team Leader in Training (SIT) position is designed to prepare individuals for shift leadership by providing hands on experience in restaurant operations. The (SIT) supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the (SIT) will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.

Qualities and Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision-making in high-pressure environments and develop problem-solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.

Education, Experience and Additional Skills

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reach out to your manager for more information

What began in Miami as a simple recipe for citrus-marinated grilled chicken has evolved into a world of tropical flavors, and is quickly transforming into a lifestyle of happy, healthy, laid-back fun continually proving that life's better under the palm. Welcome to Pollo Tropical where passion is married to freshness to create a one-of-a-kind experience. Our chickens are free of hormones and trans-fats. From our signature grilled chicken and slow roasted mojo pork, to world-renowned Create Your Own TropiChops, nothing surprises and delights like our fresh-made food served in a Caribbean inspired atmosphere. There's plenty of room to stretch out and move up the beach at Pollo Tropical - where a fresh and fun atmosphere is fueling our success. Over 45% of our field managers began their careers at Pollo Tropical as hourly team members and have had the opportunity to move up and become managers and supervisors at the corporate level.

We offer competitive salaries and benefits in a fun, friendly, family-oriented environment. We hope to hear from you soon!