Team Lead, Warehousing Client Services

Estes Forwarding Worldwide; Port Wentworth (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation, sick time, and holidays

401(k) plan with company match

Medical, dental, and vision insurance

Short‑ and long‑term disability plans

Life and AD&D insurance

Job summary

Estes Forwarding Worldwide is looking for a professional to oversee warehouse operations and manage client communication in Port Wentworth, Georgia. You will train staff, assist with escalations, and ensure timely processing of orders within the Warehouse Management System.

The ideal candidate will have a Bachelor's degree and 2-5 years of relevant experience. Strong communication and organizational skills are essential. The position offers comprehensive benefits including paid vacation, 401(k), and health insurance.

Qualifications

• Minimum of a Bachelor's degree (or equivalent).
• 2–5 years of experience in transportation or warehousing preferred.
• Must pass a pre-employment drug screen and criminal background check.

Responsibilities

• Oversee a team and ensure day-to-day responsibilities are completed correctly.
• Engage in solutions-based communication with clients.
• Interface with the warehouse team for accurate processing of orders.

Skills

Microsoft Office proficiency

Excellent communication skills

Organizational skills

Problem-solving abilities

Ability to work independently

Education

Bachelor's degree

Tools

Warehouse Management System (WMS)

Job description

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines, a corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short‑ and long‑term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Oversee a team of Coordinator, Warehousing Client Services, and ensure day‑to‑day responsibilities are completed correctly and timely.
• Train new Coordinator, Warehousing Client Services on job responsibilities.
• Be readily available to assist the team with questions and help with any escalated customer or driver concerns.
• Engage in solutions‑based communication with clients.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse Management System to complete receipts, shipments, and inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to warehousing best practices and standard operating procedures.
• Drive continuous improvement within the organization through collaboration with site managers.
• Proficient in the Warehouse Management System (WMS).
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW client relationships. Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up opportunities to receive feedback and continuously improve the process.
• Act as liaison between clients, warehouse operations, and administration.
• Coordinate with appropriate operations personnel to source transportation for secured moves.
• Work with operations personnel to meet specific client expectations.
• Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
• Direct drivers to appropriate docks.
• Handle data entry of orders, receipts, shipments, and Bills of Lading.
• Assist with resolving escalated client issues.
• Continuously develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Comply with company C‑TPAT and TSA security procedures.
• Perform other duties as assigned.

Skills and Abilities

• Intermediate proficiency in Microsoft Office, internet, web‑based, and job‑specific software applications.
• Excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self‑motivated with minimal direct supervision.
• Ability to write comprehensive and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi‑standardized solutions that require ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre‑employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• Estes Forwarding Worldwide Warehousing offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
• All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression or any other legally protected status.

Supervision

The position functions with supervision and has no direct reports. Carry out lead responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include training employees, assigning and directing work, addressing complaints, and assisting supervisors with resolving problems.

Education / Experience

Minimum of a Bachelor’s degree (or equivalent) and 2–5 years of experience in transportation or warehousing preferred. However, a combination of experience and/or education will be considered.

Licenses / Certifications

None required.

Travel

None required.

Physical Demands

Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.

Work Environment

Normal office situation. While performing the duties of this job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Equal Employment Opportunity

EFW is an Equal Opportunity Employer. Minorities / Female / Disabled / Veteran. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression or any other legally protected status.