Team Lead - W2228/W1984

Oslcareers; Massachusetts; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Up to 50% wireless service discounts

RRSP matching

Paid vacation

Comprehensive training

Career development

Employee Assistance Program

Discount programs

OSL Cares

Women's Empowerment Mission

Daily pay access via DailyPay & Wisely

Job summary

OSL is seeking a Wireless Manager to lead a kiosk team across wireless products, ensuring top-tier customer service and strong sales results. You will oversee daily operations, coach sales associates, schedule shifts, and implement strategies to meet targets.

Reporting to the District Manager, you will partner with marketing for promotions, manage inventory, and maintain store standards. This full-time role offers competitive base salary, commissions, and benefits, with opportunities for growth.

Qualifications

• Retail management experience in wireless or electronics.
• Ability to drive team performance and service quality.
• Strong communication and presentation skills.
• Excellent customer service with proactive approach.
• Physical ability to lift 30-50 pounds and stand long periods.

Responsibilities

• Oversee daily kiosk operations and ensure efficient service.
• Supervise a team of sales associates, including scheduling and training.
• Drive sales targets with effective strategies.
• Maintain product knowledge across all offerings.
• Monitor inventory and merchandising according to standards.
• Handle customer inquiries and resolve issues.
• Lead team meetings on targets and promotions.
• Forecast sales and adjust strategies to market trends.
• Coordinate with marketing for campaigns.
• Ensure compliance with policies and budget management.
• Maintain clean, organized sales area.
• Report performance to district management.
• Perform additional duties as needed.

Skills

Leadership skills

Technical acumen

Sales proficiency

Customer focus

Communication skills

Problem-solving

Adaptability

Organizational skills

Job description

TEAM LEAD

Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now!

Become an impactful change agent as our next Wireless Manager. You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.

We offer exceptional benefits with YOU in mind.We champion your professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Earn 50-65k annually (and potential to make more!)Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission, we provide a supportive and empowering environment.

This position is for an existing vacancy within our sales team.

CORE ATTRIBUTES

What You Bring to The Team

• Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service
• Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales
• Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth
• Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly
• Communication Skills - Excellent verbal and written communication abilities to clearly convey information and engage effectively
• Problem-Solving Skills - Capable of identifying issues quickly and developing practical solutions in a fast-paced environment
• Adaptability - Flexibility to adapt strategies in response to market changes or operational challenges
• Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations

RESPONSIBILITIES

What You Can Expect Day-to-Day

As a Wireless Manager, your daily responsibilities include:

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
• Analyze sales figures, forecast future sales, and adapt strategies to market trends
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives
• Ensure compliance with all company policies and procedures as well as legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
• Report to upper management on sales results, potential customer issues, and the overall performance of the department
• Various other duties, as needed

REQUIREMENTS

What it Takes

The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.

This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.

• Retail management experience in wireless or electronics
• Demonstrated ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills, essential for effective leadership and customer interactions
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
• Physical ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts

Preferred

• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

OUR COMPANY

Our Commitment to You

Your success is our success. For us, business is personal. OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms. We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.

We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive. Our commitment to our team is evident in our personalized in-store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential. We understand the importance of financial flexibility, which is why we provide daily access to earnings through Dailypay & Wisely cards, along with various discount programs. At OSL, we are committed to each employee's success and well-being – both personally and professionally. If you're a strategic, results-driven leader with a knack for driving sales in the technology sector, we'd welcome the chance to start a conversation.

We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at [e-mail].