Team Lead Specimen Collector- 1723

Millennium Health; Phoenix (AZ); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disability Insurance

401k with Company Match

Paid Time off and Holidays

Tuition Assistance

Behavioral and Health Care Resources

Job summary

Millennium Health in Phoenix, AZ, is seeking a Lead Specimen Collector for a full-time position. In this role, you will be responsible for collecting specimens, processing shipments, and ensuring exceptional customer service. Ideal candidates will have experience in specimen collection or customer service and a valid driver's license.

The position includes benefits like medical, dental, vision, 401k, and paid time off. Join us in making a positive impact in your community!

Qualifications

• 1+ year of experience as a specimen collector or in the medical field preferred.
• 2+ years of customer service experience can substitute.
• Valid driver's license required.

Responsibilities

• Collect patient urine and/or oral fluid specimens.
• Process and package collections for shipping.
• Record patient information and physician order details.
• Provide training and support to team members.

Skills

Specimen collection experience

Customer service experience

Smartphone and computer navigation

Education

High School diploma or equivalent

Job description

Full Time Lead Specimen Collector

Location: Phoenix, AZ

Schedule: Full-Time | Monday-Friday, 8am-4pm

Help make a positive impact in your community!

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders.

The Lead Specimen Collector is a key role at Millennium Health. As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and our laboratory.

As a Lead Specimen Collector:

• Collect patient urine and/or oral fluid (saliva) specimens
• Process and package collections or shipping
• Serve as an intermediary between the practice / clinic and the laboratory
• Record patient information, physician order details, and pertinent laboratory information
• Resolve specimen concerns with billing or patient information in ordering portal
• Order and maintain collection supplies inventory onsite
• Observe collection for Millennium Health specimens (when applicable)
• Perform audits on established internal processes (i.e workflows)
• Acts as a subject matter expert, answering questions and addressing concerns
• Provide support and training to new and existing team members
• Driving from/to multiple facilities may be required. Overnight stays for coverage may be required.

Ideal Candidate

• 1+ year of experience as a specimen collector or experience in the medical field, directly supporting patients preferred
• 2+ years of customer service experience can be considered in place of medical experience
• Demonstrated ability to navigate a smart phone and computer required
• Valid driver's license required
• Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus
• Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.
• High School diploma or equivalent required
• Physical requirements: sitting 90%, walking 5%, standing 5%, lifting up to 20 lbs.

Benefits Offered

• Medical, Dental, Vision, Disability Insurance
• 401k with Company Match
• Paid Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources

Salary

• Salary Range: $21-23/hr.
• Salary offered is dependent on qualifications, experience, and geographical location.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.