Team Lead PPAC Garage - Providence, RI

Towne Park LLC; Providence (RI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

401k retirement savings plan

Job summary

Towne Park LLC is seeking a Team Leader to oversee daily operations at a client site, ensuring service standards and guest satisfaction across shifts. You will supervise staff, coordinate schedules, and resolve issues with a customer-focused mindset.

Under the District Manager or Account Manager, you’ll guide teams, participate in hiring, and drive performance while maintaining safety and compliance. Strong communication and organizational skills are essential to succeed.

Qualifications

• Bachelor’s degree from a four-year college or university.
• One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Ability to read, analyze, and interpret general business policies, procedures, and manuals.
• Proficient in scheduling and coordinating staff across shifts.
• Excellent communication with clients and team members.

Responsibilities

• Ensures guest/patient service experience is delivered consistently on all shifts.
• Allocates labor resources to support service delivery and reduces staffing levels when needed.
• Maintains knowledge of client facility, rates, venues, and amenities to assist guests.
• Conducts room presentations and assists with bell services and directions as required.
• Engages in hiring processes to assemble capable teams and provides onboarding support.
• Leads by example to foster teamwork and professional conduct.

Skills

Customer service

Leadership

Scheduling

Communication

MS Office

Time management

Education

Bachelor’s degree

Tools

MS Office

Point-of-Sale (POS) systems

Job description

About TowneTowne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.Job DetailsCompensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $20 - $23 per hour.Work Schedule: Flexible availability based on event scheduleBenefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.Seasonal and temporary roles are not eligible for benefits outlined above.SUMMARYThe Team Leader is responsible for the general operations of a property that is less than a 24/7 operation with nine (9) or fewer GSAs while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the District Manager, or an assigned offsite Account Manager, the Team Leader has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance to the team. The Team Leader may handle critical issues and may be required to make judgment calls when expediency is priority.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s) - % of TimeEnsures that the guest/patient service experience is delivered consistently on all shifts. Regularly performs guest/patient service duties. Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Maintains accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.-15%Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guest/patients. Addresses guest/patients using the appropriate greeting for the site. Opens all vehicle and hotel doors for guest/patients.-15%Checks in arriving guest/patients and explains vehicle parking and retrieval procedures. Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Uses proper phone etiquette. Posts up in appropriate areas when not assisting guest/patients or completing other tasks- 10%Conducts an effective room presentation when providing bell services for hotel guests. Assists with the delivery and pick up of items to guest/patient rooms. Assists guest/patients with directions, taxis, reservations and other inquiries. Appoints fellow associates to certain routine roles and assigns coworkers to non-ordinary roles as needed.- 10%Is engaged in the hiring processes to ensure the best people are selected for the location. Fosters an environment that retains talented associates. Proactively shares associate feedback and suggestions with the District Manager or assigned Account Manager. Sees that new associates get off to the right start through proper orientation and on-the-job training.- 10%Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Provides feedback and coaching for all team members. Ensures that shift huddles happen on every shift. Practices positive discipline and provides accurate and timely performance documentation. Promotes a teamwork philosophy through leading by example and effective communication skills.- 15%Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments as directed by the District Manager or assigned Account Manager. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are promoters of the company.- 15%Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures. Builds work schedules and makes calls to notify fellow associates of schedule changes or openings. Ensures District Manager or assigned Account Manager reviews and approvals all time prior to payroll closing. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. Reports to the District Manager or assigned Account Manager methods for improving operating procedures and overall efficiency. Effectively communicates information to the work group.-10%The total amount of time for all functions of the job - 100%QUALIFICATIONSEducation:Bachelor’s degree from a four-year college or universityRequired Licensure, Certification, etc.:A valid driver’s license and clean driving recordMust be at least 18 years of age and be able to pass a criminal background, MVR and drug screenWork Experience:One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experienceKnowledge:Knowledge of GSA proceduresSkills:Must be able to drive manual transmissionAbility to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlinesDemonstrated work ethic, drive, energy, and persistence to achieve goalsAbility to maintain stability, dependability and professionalism when faced with changing and difficult situationsComputer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applicationsWritten and verbal communication skills to effectively address all levels within the organizationAbility to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse culturesMust be able to speak, read and write Standard English language.Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communicationsAbility to compose professional internal and external business communications including reports, memos, letters, and e-mailsSCOPEAuthority to Act:Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility:The employee has control over resources available only.WORKING CONDITIONS & PHYSICAL DEMANDSThe working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Lifting RequirementsExerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Working EnvironmentThe majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.TravelTravel of up to 5% may be required.ACKNOWLEDGEMENT AND ACCEPTANCEI understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.