Team Lead PAS (Columbia County)

Wellstar Health Systems; Grovetown (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Wellstar Health System is seeking a Registration Specialist to support daily operations, mentor staff, and ensure accurate patient registration. The role emphasizes securing proper demographic and insurance data, verifying eligibility, and guiding patients through financial counseling and ABN expectations.

Daily duties include collecting payments, scheduling follow-ups, and maintaining compliance with EMTALA, HIPAA, and related policies.

Qualifications

• Minimum high school diploma or GED.
• Clinical office or healthcare registration experience preferred.
• Certification in healthcare access or revenue cycle is desirable.

Responsibilities

• Assist management with daily operations and staff guidance.
• Verify patient demographics and insurance information.
• Obtain eligibility and benefits information; perform MSPQ.
• Collect payments and ABN-related amounts.
• Schedule follow-up appointments and coordinate with providers.
• Assist with training and data compilation for evaluations.
• Adhere to EMTALA, HIPAA and financial assistance policies.

Job description

Job Summary

To assist management with daily operations, in addition to Registration Specialist duties. Duties will include guidanceand mentoring of new/existing staff with daily work, monitoring of quality assurance and productivity reports, dailydeposits and orientation of new employees. Must adhere to all functions of Registration Specialist job description. Anexpectation of this individual is ensuring all financial requirements are met including the collection of patient liabilitiesand all ABN related payment expectations, and route uninsured patients appropriately through financial counseling.

Core Responsibilities and Essential Functions

Utilizes proper patient identification; properly armband patients. Ensures all demographic and insuranceinformation is obtained and correct; scans IDs and insurance cards. Sends query for insurance eligibility tovalidate and accurately document eligibility and benefits. Informs patients of in/out of network status, asappropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all eligible patients.Demonstrates working knowledge of EMTALA, HIPAA, and financial assistance.Collects all payments due, including current liabilities, outstanding balances and ABN related amounts.Accurately schedules patient follow-up appointments at checkout that best fit the patients schedule incoordination of availability of provider and other resources. Performs other duties to ensurereimbursement is received for appointments/services including, but not limited to, obtaining required precertifications,referrals or authorizations and completing medical necessity checks.Assists Management in training, ongoing development, and compiling data for evaluations. Reviews dailyaudit, performance statistics and productivity reports. Assists staff with work flow questions. Assists withtraining and job shadowing for new staff and cross training of current staff. Researches issues such asregistration errors and patient dissatisfaction. Reconciles liability collections, conducts quality checks onindividual deposits. Balances log sheets.Obtains all necessary patient demographics, insurance, and financial information for provider servicesrendered at off-site non-affiliated locations (including all referral and authorizations related to encounters).Reconciles all encounter forms daily. Discusses problems/confidential information appropriately; keeps anyconfidential documents secure and out of public view.Must follow department and System policies and procedures, in addition to all applicable state and federalregulations, including EMTALA. Must adhere to physician/departmental scheduling protocols to accuratelyschedule patients for appointments. Strives to achieve point of service collection goals, as establishedannually. Achievement of benchmarks including, but not limited to: greater than registration accuracyrate; insurance verification rate; MSPQ obtained; ABNs obtained.Performs other duties as assignedComplies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• High School Diploma General or GED General or Associates General-Preferred

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 DaysAdditional License(s) and Certification(s):HFMA, NAHAM, AAHAM, CPC or equivalent Upon Hire Preferred

Required Minimum Experience

Minimum 2 years registration or face-to-face customer service healthcare setting. Required orMinimum 3 years registration or face-to-face customer service healthcare setting. Preferred

Required Minimum Skills

Customer ServiceBasic ComputerMS OfficeMedical Terminology- preferred

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