Team Lead - Hardlines, Full Time

Bass Pro Shops; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Islamorada, FL is seeking a Team Lead - Hardlines for a full-time, on-site role. The candidate will guide selling and customer service activities, demonstrate products, and help customers with purchases.

The position emphasizes merchandise presentation, knowledge, and promoting in-store programs. Responsibilities include directing staff during shifts, ensuring a high level of customer satisfaction, and maintaining organized, well-stocked hardlines sections.

Qualifications

• Minimum Degree Required: High School education or equivalent experience.

Responsibilities

• Greet and acknowledge customers promptly.
• Demonstrate product knowledge and assist with buying decisions.
• Replenish and restock merchandise according to guidelines.
• Operate the Point of Sale system and handle transactions.
• Promote store programs and memberships.
• Maintain clean, organized, and stocked work areas.

Skills

Customer service

Friendly communication

Team relationships

POS systems

Education

High School diploma or equivalent

Job description

Team Lead - Hardlines, Full Time### Team Lead - Hardlines, Full TimeApply: Islamorada, FL: Full time: Posted Today: End Date: November 26, 2026 (29 days left to apply): R251102***POSITION SUMMARY:***The Sales Outfitter performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance, and direction to customers.***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Insures a pleasant and productive shopping experience for all customers* Demonstrates product to customers.* Replenishes product on shelves as required per Merchandising guidelines.* Remains Product “expert” through ongoing product knowledge training.* Remains knowledgeable of advertised sales; maintains pricing and signing.* Assists with \"Seasonal\" floor merchandise moves.* Restocks merchandise as required.* Keeps work area clean, neat and well stocked with supplies.* Follows all Company Policies and Procedures.* Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: + identifying and evaluating customers' needs, + making product recommendations based off of this analysis, + promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High School education or equivalent experience***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures such as discounts and make change to customers* Ability to communicate in a friendly and professional manner to our customers and other associates* Ability to establish and maintain effective working relationships with Management, coworkers and customers* Ability to operate computerized Point of Sale register system***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Constantly stand and/or walk during shift* Occasionally ascend or descend ladders, stairs, ramps, etc.* Constantly communicate with others to exchange information* Occasionally repeat motions that may include the wrists, hands and/or fingers* Occasionally operate machinery and/or power tools* Occasionally operate motor vehicles or heavy equipment* Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)* Occasionally work in tight and confined spaces* Occasionally work in noisy environments***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!**We will be accepting applications on an ongoing basis.** Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. *Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].