Team Lead, Customs

DSV Road GmbH; Kent (WA); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

DSV – Global Transport and Logistics in the United States seeks a skilled Customs Team Lead to guide a team of customs brokers in compliant clearance of shipments. The role entails developing procedures, coordinating with customers and CBP, and driving continuous improvement in regulatory adherence.

The position requires a Bachelor’s in a related field, 5+ years in customs, and 2+ years in leadership. Competitive benefits include health, 401(k) with company match, and PTO.

Qualifications

• Bachelor's degree or higher in a related field such as logistics, international business, or supply chain management.
• At least 5 years in customs brokerage or related field.
• At least 2 years in a leadership or supervisory role.
• Strong knowledge of customs regulations and procedures.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and supervise a team of customs brokers to ensure timely and compliant customs clearance of shipments.
• Develop and implement customs compliance procedures and ensure team members are trained on relevant regulations.
• Collaborate with customers, carriers, and internal departments to ensure smooth clearance processes.
• Act as subject matter expert on customs regulations and provide guidance as needed.
• Manage customs audits and other compliance activities.
• Monitor clearance metrics and address issues with action plans.
• Maintain relationships with customs authorities and stay updated on regulatory changes.
• Review and verify customs documents for CBP filings and accuracy.
• Coordinate with importer for classification and valuation when needed.
• Ensure timely payment of duties, taxes, and charges.
• Maintain required documents under 19 CFR 163.
• Monitor and resolve delays in customs clearances.
• Coordinate with internal teams, clients, brokers, and government agencies to resolve issues.

Skills

Leadership

Team management

Communications

Attention to detail

Problem-solving

Fluent English

Education

Bachelor's degree in logistics, international business, or supply chain management

Tools

Microsoft Office

Customs clearance software

Job description

Job area: Managerial

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

The Customs Team Lead will be responsible for leading a team of customs brokers to ensure timely and compliant customs clearance of shipments. They will also be responsible for developing and implementing customs compliance procedures and ensuring that all team members are trained on relevant customs regulations. The team lead will also be responsible for transactions with U.S. Customs (CBP) concerning the entry and admissibility of merchandise. This includes conducting effective research, communicating with the client and/ or CBP, managing Customs entries, monitoring clearance, and recordkeeping.

Duties and Responsibilities

• Lead and supervise a team of customs brokers to ensure timely and compliant customs clearance of shipments
• Develop and implement customs compliance procedures and ensure team members are trained on relevant customs regulations
• Work closely with customers, carriers, and other internal departments to ensure smooth customs clearance processes
• Serve as a subject matter expert on customs regulations and provide guidance to team members and customers as needed
• Manage customs audits and other compliance activities
• Monitor and analyze customs compliance metrics and develop action plans to address any issues or areas for improvement
• Maintain relationships with customs authorities and stay up-to-date on changes in regulations and procedures
• Review of Customs documents to be filed with CBP ensuring accuracy.
• Verify classification and valuation with the importer when necessary.
• Ensure compliance with customs regulations.
• Obtain the appropriate documents required to support claims or disclaims.
• Ensure the proper and timely payment of duties, taxes, or other charges assessed or collected by CBP on merchandise by reason of its importation.
• Maintain documents required under 19 CFR 163.
• Monitor and track customs clearances and resolve any delays or issues.
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues.

Educational background / Work experience

• Bachelor's degree in a related field such as logistics, international business, or supply chain management
• At least 5 years of experience in customs brokerage or related field
• At least 2 years of experience in a leadership or supervisory role
• Strong knowledge of customs regulations and procedures
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage and prioritize multiple tasks and projects

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Supervise a team of customs brokers

Preferred Qualifications

• Experience working in the transportation and logistics industry
• Experience working with international shipments and customs clearance
• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office and customs clearance software is required.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $30.00 - $39.00 / hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.