Team Lead Customer Service (Part-Time)

Follett Corporation; Berea (OH); On-site; USD 16,531 - 33,517; Part time

Job summary

Follett Corporation in Berea, Ohio, is seeking a Team Lead Customer Service who will coordinate work activities of team members, ensuring a hassle-free customer service culture. This role requires managing store operations, training new employees, and addressing customer inquiries.

Candidates should have 1-3 years of experience and an Associate's Degree is preferred. The position offers a flexible schedule with a pay range of $12.00-$24.33/hour. Join a dynamic team focused on providing an exceptional customer experience.

Qualifications

• 1-3 years of relevant experience.
• Ability to lift 25-50 pounds.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Coordinate team members' work activities and training.
• Ensure compliance with store policies and procedures.
• Assist customers with inquiries and purchases.

Skills

Customer service focus

Team leadership

Cash handling

General Computer Skills

Education

Associate's Degree or equivalent

Job description

Position Overview

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day‑to‑day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including:
  • Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
  • Ensures markups or markdowns are taken according to company directives.
• Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
• Partners to create and maintain a hassle‑free customer service culture, focused on solutions‑based selling and an exceptional customer experience.
• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.
• Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
• Receives and verifies orders and completes store reports.
• May be a key holder responsible for opening and/or closing the store.
• Understands and processes website orders, including picking merchandise and shipping orders.
• Maintains neat and clean store and work areas.
• May assist other team members with completing the work of the department.
• Performs other duties as assigned.

Pay Range

$12.00-$24.33/hour

• 1-3 years of relevant experience
• Associate's Degree or equivalent preferred.
• Willingness to work a flexible schedule including evening and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
• General Computer Skills

Follett Higher Education is a drug‑free workplace environment.