Team Lead, Collections

Presidio, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Presidio is seeking a Team Lead, Collections to oversee the collection of leasing and third-party receivables, manage a small team of collectors, and develop strategies to improve cash flow. This on-site role requires a BA/BS and 3–5 years in accounts receivable with a proven track record of meeting collections goals.

You will mentor staff, review policies, analyze delinquent accounts, and communicate with customers and vendors to resolve issues.

Qualifications

• BA/BS required in business or accounting or related field.
• 3–5 years of progressively responsible AR experience.
• Experience hitting collections goals while maintaining customer relationships.

Responsibilities

• Oversee collection of leasing/3rd party receivables and manage delinquent accounts.
• Supervise 3–5 collectors; provide coaching and performance evaluations.
• Develop collection strategies and monitor policy compliance.
• Communicate with customers and vendors by phone, email, or mail.
• Prepare reports on balances, aging, and trends.

Skills

Accounts Receivable

Team leadership

Customer communication

Analytical skills

MS Office

ERP experience

Education

BA/BS in Business Administration/Management, Accounting, or related degree

Tools

Great Plains ERP

Job description

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

We are looking for a Team Lead, Collections to oversee collection of all leasing/third party bill to customer cards, track, distribute and review all Auditor samples and selections. This person will be responsible for the collection of all receivables due to the Company. He/she will work with members of management team to develop effective collection strategies and continuously evolve the collection process, mentor and coach Accounts Receivable analysts, review policy and procedure documents to ensure current, perform a variety of accounting tasks including but not limited to the following: based on the Monthly Aging, contact delinquent customers. He or she will also be responsible for the daily management of 3-5 Collectors, who will report directly to them.

Responsibilities include:

• Internal and External customers to resolve collection issues in a timely manner, and to review risk factors in order to take the appropriate action.
• Prepare reports by collecting and summarizing account information and trends.
• Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution.
• Provide supervision, coaching and training of staff, to include conducting performance evaluations and insuring staff compliance with all policies and procedures of department. Federal regulations
• Communicating via phone, email, fax, or regular mail with customers and vendors.
• Perform other duties as assigned.

Required Skills and Professional Experience

• BA/BS degree in Business Administration/Management, Accounting, or related degree required.
• A minimum of 3-5 years of progressively responsible experience in AR.
• Experience hitting collections goals while maintaining strong customer relationships.
• Proficiency in written, oral and reading communication skills in order to accurately obtain, interpret and transcribe a variety of communication and instructions.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint.
• Experience with ERP systems required. Great Plains experience preferred.
• Demonstrated analytical and problem-solving skills.

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

About Presidio

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.