Team Lead: Client Services - MCCC (Current MCCC Employees ONLY)

City of Indianapolis; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life Insurance

Job summary

City of Indianapolis Marion County seeks a supervisor to oversee front-line team members at Marion County Community Corrections facilities. The role includes supervising client processing, arrivals/releases, phone calls, and GPS monitoring, with on-call duties 24/7 and potential managerial duties in the supervisor's absence.

You will help ensure evidence-based practices, staff accountability, and effective data-driven decision making, while coordinating with partners and courts to support public

Qualifications

• High school diploma or equivalent with 2 years’ experience in corrections or the criminal justice system.
• Ability to communicate effectively both orally and in writing.
• Requires knowledge in leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training.
• Must be able to interface with the public regarding procedures and explain court decisions.
• Knowledge and use of Microsoft Office.

Responsibilities

• Enforce policies and procedures in line with federal, state, and local laws.
• Ensure emergency plans are in place and team-members are trained.
• Investigate, fact-find, interview, and analyze information including complaints.
• Prepare statistics and reports to evaluate programme performance.
• Assist in development of policies, procedures, and grant reports.
• Interact with citizens and clients regarding grievances.
• Monitor client treatment plans and programme participation for compliance.
• Attend court hearings and staff cases with supervisors.
• Staff cases for referrals and supervise front-line staff.
• Ensure adherence to evidence-based practices for community corrections and vendors.
• Coordinate with state and local agencies and partners.

Skills

Leadership

Management

Communication

Investigative principles

Microsoft Office

Education

High school diploma or equivalent

Associates degree in Criminal Justice

Tools

Microsoft Office

Job description

Overview

Agency Summary
The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Job Summary

This position is responsible for assisting in the oversight and performance review of front‑line team‑members located at Marion County Community Corrections (MCCC) facilities. This includes one or a combination of processing specialists and call centre specialists who operate the call centre 24/7 for over 3,000 MCCC clients. The incumbent in this position is responsible for the supervision of clients, processing client arrivals and releases, phone calls, requests, and monitoring of GPS location. The incumbent is responsible for assisting in the day‑to‑day operations and programming related to MCCC directly responsible for public safety, team‑member accountability, and adherence to evidence‑based practices. This position assists in making decisions related to public safety, team‑member safety, client safety and accountability to records management, maintenance and retention, and administrative services. Incumbent must effectively identify and evaluate available data to exercise sound judgement when evaluating requirements, productivity of team‑members and cost effectiveness of programmes. Errors in judgement could cause irreparable consequences and lost work hours to the agency. The incumbent has the freedom to use judgement while assisting in policy formulation and in all types of negotiations. This position will provide assistance and assume managerial duties in the absence of the supervisor. Position is required to be on‑call 24‑hours a day seven (7) days a week and may participate on a rotation schedule. Position reports to the Supervisor.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Responsible for ensuring policies and procedures are properly enforced and are consistent with all federal, state, and local laws and regulations
• Responsible for ensuring emergency plans are in place and team‑members are trained
• Ensures internal and external problems, conflicts, and issues are dealt with appropriately through the use of investigation, fact finding, interviews, and analysis of information, including citizen and client complaints or grievances
• Prepares statistical data and reports to summarise and evaluate programme performance
• Assists in development of policies, procedures, and grant reports for the agency
• Respond to citizen and client grievances relating to the agency
• Reviews and monitors client treatment plans and programmes, schedules clients for programmes, monitors client participation, and ensures compliance to programme rules and regulations
• Attends court hearings and proceedings regarding programme candidates
• Participates in the staffing of cases to supervisors and reviews recommendations for referrals
• Conducts quality control reviews of front‑line team‑members
• Ensures the implementation and adherence to evidence‑based practices (EBP) for community corrections, including vendors
• Acts as a liaison or representative with agencies, divisions, and criminal justice partners at the state and local levels
• Prepares current and future needs assessments for efficient staffing levels, performance of team‑members, and contractors
• Creates and completes all screenings associated with the intake process
• Reviews the completion of all clients processed and released
• Creates resource guides for clients and team‑members to coordinate with EBP guidelines
• Tracks the status of all clients ordered to report from Court, Department of Corrections (DOC), OCC, Marion County Jail (MCJ), to home detention upon release
• Compiles and maintains daily, monthly, yearly tracking data to be presented to department supervisor
• Reviews accuracy of credit time of all monitored clients upon reporting from DOC to determine placement modifications
• Creates, reviews, and sends violations or memos to court during and after hours on a 24/7 basis
• Facilitates the initial transfer and eligibility for clients sentenced to treatment facilities
• Confidentiality is to be maintained at all times

Qualifications

High school diploma or equivalent with two (2) years’ experience working in corrections or the criminal justice system. Successful completion of all required trainings. Ability to communicate effectively both orally and in writing. Requires knowledge in leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training. Must be able to advise and assist team‑members and the public in all aspects of the agency. Must be able to interface with the public regarding procedures. Must be able to interpret and explain court decisions to residents, others, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office.

Preferred Job Requirements And Qualifications

Associates degree in Criminal Justice or equivalent with one (1) year experience working in corrections or the criminal justice system. Successful completion of all required trainings. Ability to communicate effectively both orally and in writing. Requires knowledge in leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training. Must be able to advise and assist team‑members and the public in all aspects of the agency. Must be able to interface with the public regarding procedures. Must be able to interpret and explain court decisions to residents, others, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office.

Working Conditions

Essential functions are regularly performed in an office setting or minimum‑security location without exposure to adverse environmental conditions.

All rates are bi‑weekly.

2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1

Life Insurance Employee Only (rates per $1,000 per month)

Basic: Employer Paid

Optional Life Insurance Employee Only (rates per $1,000 per month)

• 25-29 $0.058
• 30-34 $0.083
• 35-39 $0.099
• 40-44 $0.132
• 45-49 $0.223
• 50-54 $0.363
• 55-59 $0.600
• 60-64 $0.795
• 65-69 $1.329
• 70+ $2.054

Additional

• 25-29 $0.058
• 30-34 $0.083
• 35-39 $0.099
• 40-44 $0.132
• 45-49 $0.223
• 50-54 $0.363
• 55-59 $0.600
• 60-64 $0.795
• 65-69 $1.329
• 70+ $2.054

Important Perf Update

• For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR
• All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty‑five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty‑five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

• Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Part Two - This Consists Of An Additional Variable Rate Contribution Paid By The City Toward Your ASA. This Variable Rate Contribution Is Currently 1% Of Your Gross Wages. Vesting In The Value Of The Variable Rate Employer Contribution Will Vary By Length Of Participation. You Are

• 20 percent vested after 1 full year of participation
• 40 percent vested after 2 full years of participation
• 60 percent vested after 3 full years of participation
• 80 percent vested after 4 full years of participation
• 100 percent vested after 5 full years of participation
• All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty‑five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty‑five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

• City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labour union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten‑percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Questions relating to PERF may be directed to INPRS - PERF at:

Indiana Public Retirement System

Public Employees' Retirement Fund

One North Capitol, Suite 001

Indianapolis, Indiana 46204

[phone]