Team Lead, Broker North America Operations

Swiss Re; Armonk (NY); Hybrid; USD 88,000 - 132,000; Full time

Job summary

Swiss Re in Armonk, NY is seeking an Operations Team Lead for the Americas Business Operations, guiding a broker North America team and driving operational excellence in a hybrid work environment. You will develop talent, ensure governance, and lead day-to-day operations to support regional priorities.

In this role you will own daily operations, monitor KPIs, and lead cross-functional initiatives including eAdmin.

Qualifications

• Strong understanding of operational controls, risk management, governance processes, and KPI management.
• Experience providing coaching, performance feedback, talent development, and employee engagement leadership.
• College degree preferred.

Responsibilities

• Own and maintain understanding of team portfolio, processes and priorities.
• Oversee daily workflow, KPIs, and service delivery through resource allocation and process optimization.
• Drive process improvements and lead strategic projects, including eAdmin initiatives.
• Provide operational support during peak periods, backlogs, or business continuity events.
• Promote a strong risk and control environment.
• Build and maintain relationships with internal and external stakeholders.
• Lead, coach and develop a high-performing team with performance management and succession planning.
• Collaborate across Business Operations and ensure training and compliance within timelines.

Skills

Leadership

KPI management

Coaching

Talent development

Employee engagement

Risk management

Governance

Stakeholder management

People leadership

Communication

Education

Bachelor's degree preferred

Job description

We are seeking a dynamic, results-driven Operations Team Lead to join our Americas Business Operations team!

About The Role

As the Team Lead supporting the Broker North America Operations team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Broker business priorities.

As an Operations Team Lead you will excel in the following areas:

Operational Leadership

• Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
• Oversee daily workflow, monitor performance against KPIs, and ensure high-quality service delivery through resource allocation and process optimization.
• Drive operational excellence through process improvement initiatives and strategic projects. This includes our eAdmin initiatives.
• Provide operational support during peak periods, backlogs, critical business events, or business continuity situations as required.

Risk, Governance & Controls

• Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
• Promote a strong risk and control environment.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Represent the team in leadership visits, town halls, regional calls, and business engagement activities.

People Leadership

• Foster a respectful, inclusive and high-performing culture.
• Motivate and develop a high-performing team through guidance and mentorship.
• Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.
• Develop and support SMEs.
• Support recruitment, interviewing, onboarding, and integration of new employees across the department.

In this role you will collaborate across Business Operations and other functional areas and actively contribute to the broader Business Operations leadership community. Team Leads demonstrate leadership visibility by adhering to office attendance expectations, ensure the team's mandatory training and compliance requirements are completed within established timelines, and implement continuous improvement initiatives as part of monitoring operational performance.

About You

You bring proven leadership experience within operations and demonstrated ability to drive results and lead through change! You have a strategic solution-focused mindset with strong analytical and problem-solving skills. And your exceptional communication skills enable your success in stakeholder management

Must Haves Include

• Strong understanding of operational controls, risk management, governance processes, and KPI management.
• Experience providing coaching, performance feedback, talent development, and employee engagement leadership.
• College degree preferred.

Nice To Haves Include Experience In

• Reinsurance, insurance, claims, or client-facing operations environments.
• Leading cross-functional or geographically dispersed teams.
• Supporting recruitment, onboarding, workforce planning, and succession planning.
• Leading employee engagement initiatives or organizational change programs.

Our company has a hybrid work model where the expectation is that you will be in the office three days per week.

The estimated base salary range for this position in Kansas City is $80,000 to $120,000 and for Armonk, NY is $88,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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