Team Lead-Bill Resolution

MedRisk LLC; West Conshohocken (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

MedRisk LLC in Conshohocken, PA, is seeking a Team Lead for Resolution Services to guide the Resolution Team, ensuring SLAs, TATs, and quality expectations are met. The role focuses on coaching, process improvement, and collaboration with internal and external stakeholders.

The ideal candidate will have 1 year of related experience, strong leadership, advanced Excel skills, and familiarity with medical billing and HIPAA policies. This is a full-time on-site position with growth opportunities.

Qualifications

• 1-year related experience.
• Strong leadership and coaching skills.
• Flexibility to manage multiple high priority tasks.
• Proficiency with MS Office products, advanced Excel knowledge required.
• Analytical and results driven.
• Understanding of HIPAA policies and procedures.
• Medical billing experience preferred.

Responsibilities

• Lead and support a team of Resolution Analysts responsible for researching, analyzing, and resolving claim-related issues to ensure timely and accurate processing.
• Monitor team performance to ensure compliance with client and provider TATs, SLAs, and quality standards, and communicate risks or delays.
• Serve as a liaison between team members, leadership, and cross-functional departments to facilitate effective communication.
• Support the performance management process by monitoring attendance, productivity, and adherence to departmental expectations.
• Ensure analysts maintain professional, accurate, and client-focused communications with stakeholders.
• Assist in onboarding, training, coaching, and development of team members to promote engagement and performance.
• Develop, maintain, and document workflows and resolution procedures for consistency and effectiveness.
• Analyze daily, weekly, and monthly reports to identify trends and opportunities for improvement.

Skills

Leadership

Coaching

Multi-tasking

Analytical thinking

HIPAA knowledge

Medical billing experience

Tools

MS Office

Excel

Job description

Team Lead-Bill Resolution

Regular Full-Time Management Conshohocken, PA, US

The Team Lead, Resolution Services is responsible for leading the Resolution Team and overseeing the provider-specific workflows they support. This role ensures all client and provider service level agreements (SLAs), turnaround times (TATs), and quality expectations are consistently achieved.

The Team Lead is accountable for driving operational excellence, monitoring team performance, and identifying trends and process improvement opportunities that enhance workflow efficiency, service delivery, and revenue outcomes. Through effective leadership, coaching, and collaboration, this individual helps ensure a high-performing team that delivers exceptional support to both internal and external stakeholders.

Primary Duties & Responsibilities

• Lead and support a team of Resolution Analysts responsible for researching, analyzing, and resolving claim-related issues to ensure timely and accurate processing. Escalate complex matters to leadership with recommended solutions when appropriate.
• Monitor team performance to ensure compliance with established client and provider turnaround times (TATs), service level agreements (SLAs), and quality standards, proactively communicating any risks or delays.
• Serve as a liaison between team members, leadership, and cross-functional departments to facilitate effective communication and collaboration.
• Support the performance management process by monitoring attendance, productivity, and adherence to departmental expectations, communicating concerns and trends to leadership.
• Ensure analysts maintain professional, accurate, and client-focused communications with internal and external stakeholders.
• Assist in the onboarding, training, coaching, and development of new and existing team members to promote engagement, knowledge growth, and performance excellence.
• Develop, maintain, and document workflows, procedures, and resolution processes to ensure consistency and operational effectiveness.
• Analyze daily, weekly, and monthly operational reports to identify trends, risks, and opportunities for process improvement, escalating findings and recommendations as needed.
• Drive continuous improvement initiatives that enhance workflow efficiency, service delivery, and revenue outcomes.
• Demonstrate sound judgment, critical thinking, and the ability to effectively prioritize work in a fast-paced environment with minimal supervision.
• Participate in departmental meetings, training sessions, and professional development opportunities as assigned.
• Ensure compliance with HIPAA requirements and company policies by maintaining the confidentiality and security of all patient and business information.
• Perform other duties and special projects as assigned.

Qualifications

• 1-year related experience
• Strong leadership and coaching skills
• Flexibility to manage multiple high priority tasks
• Supporting and developing projects that impact the department and the business
• Proficiency with MS Office Products, advanced Excel knowledge required
• Analytical and results driven
• Medical billing experience preferred
• Understanding of HIPAA policies and procedures