Team Lead/Assistant Manager

Ultimart; Brandon (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultimart is seeking a Team Lead/Assistant Manager to oversee daily store operations in the absence of the Store Manager in Wisconsin. You will ensure smooth cash handling, maintain inventory, and promote a positive guest experience across shifts.

Ideal candidates will have strong communication skills, be 18+, and capable of training new team members while driving sales through suggestive selling and adherence to company policies and safety standards.

Qualifications

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions.
• Strong interpersonal and communication skills.
• Ability to work as part of a team or individually.
• Must be proficient in reading, writing and speaking English.
• Must be at least 18 years of age.

Responsibilities

• Lead store operations in the absence of the Store Manager.
• Process cash, debit, credit and checks via POS.
• Maintain a clean, organized store and stocked inventory.
• Deliver outstanding guest service with a positive demeanor.
• Use suggestive selling techniques to boost sales and guest satisfaction.
• Follow state and federal regulations for gas, alcohol and tobacco sales.
• Promote company culture, policies and safety procedures.
• Maintain punctual attendance and assist team as needed.
• Assist in training new team members and cashiers.
• Motivate and coach store staff; resolve guest complaints promptly.
• Monitor gasoline prices and report to corporate as directed by mgmt.
• Complete daily paperwork and data entry.
• Maintain physical ability to perform cashier duties.
• Understand daily reporting for store operations.

Skills

Strong interpersonal and communication

Ability to learn quickly

English proficiency

Team/independent work

Job description

The Team Lead/Assistant Manager is responsible for leading the Ultimart stores day-to-day operations in the absence of the Store Manager, and for otherwise supporting the Store Manager in all aspects of running the store.

Summary of Key Responsibilities (include, but are not limited to, the following):

• Processes cash, debit, credit and check transactions using a cash register or other point-of-sale system.
• Maintains a clean and organized store environment and ensures that inventory is stocked and faced in a timely and efficient manner.
• Maintains a calm demeanor during periods of high volume to keep store operating to standard and to set a positive example for the entire team.
• Delivers outstanding Guest service by maintaining a positive and friendly demeanor and connecting with each and every Guest.
• Consistently uses suggestive selling techniques in order to boost store sales and increase Guest satisfaction.
• Follows all state and federal regulations for gas, alcohol, and tobacco sales.
• Acts with integrity, honesty, and knowledge that promote the culture and values of our Company.
• Follows Company operational policies and procedures, including those for cash handling and safety.
• Maintains regular and punctual attendance.
• Promotes great teamwork and readily assists with team needs throughout the shift.
• Maintains a clean and polished appearance, wearing the designated uniform.
• Assist in the training of new team members/cashiers of the Ultimart Team, ensuring excellent customer service.
• Motivate, encourage, and challenge store cashiers.
• Promote and resolve customer complaints, in a timely and professional manner.
• Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Have the physical ability to perform all duties of a store cashier regularly.
• Understand all information in the daily reporting of store operations.
• Follow and enforce all Company Policies and Established Procedures in the store Operations.
• Enforce all Safety and Security Issues and report any and all unsafe conditions.
• Report and process all employee and/ or customer incidents or accidents following company procedure.

Required Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions
• Strong interpersonal and communication skills
• Ability to work as part of a team or individually
• Must be proficient in reading, writing and speaking English
• Must be at least 18 years of age

Availability Requirements:

• Must have flexible availability for scheduling
• Must be available for both opening and closing shifts
• Must be able to work beyond scheduled hours as business requires

Condon Companies recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Stop by any one of our 31 easy to find Ultimart locations located throughout the lower Fox Valley area for a quick snack, cold beverage, and great sandwich or for whatever your convenience needs are. You will experience the "Ultimart" difference for yourself.