Team Lead - 34917

Rack Room Shoes; Pooler (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise day-to-day store operations, ensuring compliance with company policies. You will provide leadership, training, and guidance to staff and step in for the Store Manager when needed.

You will drive sales, service, inventory control, and visual merchandising while maintaining safety for customers and employees. This role may be full- or part-time and requires strong communication and organizational skills.

Qualifications

• Background check approval required.
• Strong managerial and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Safety and welfare of employees and customers.
• Provide leadership and training to staff and assist Store Manager/Assistant Store Manager.
• In the absence of Store Manager and Assistant Manager, assume full responsibility for all store operations.
• Meet and exceed sales, service and operational objectives.
• Process POS transactions per policy; handle loyalty, discounts and refunds.
• Oversee inventory control including receiving, pricing changes, markdowns, singles, damaged merchandise, and physical inventory.
• Maintain merchandising standards, including merchandise placement and housekeeping; execute promotions and signage.
• Manage scheduling and payroll budget; time and attendance controls.
• Train and develop direct reports; reinforce customer service standards.
• Loss prevention and asset protection responsibilities.
• Gain a complete understanding of managing day-to-day operations.

Skills

Effective verbal and written comms

Managerial and organizational skills

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/