Team Lead-109010

ESA Management, LLC; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Team Lead to assist the General Manager in day-to-day hotel operations at our Scottsdale property. The role focuses on delivering outstanding guest experiences, driving revenue, and maintaining cost controls while ensuring safety and brand standards are met.

You will help train associates, resolve guest issues, monitor inventory and expenses, and support sales efforts to increase occupancy.

Responsibilities

• Delivers a 100% guest experience commitment and supports the GM in daily hotel operations.
• Assists GM in driving revenue, reducing costs, and boosting guest and associate satisfaction.
• Supports training of associates on brand standards and performance expectations.
• Enforces company standards and policies, including safety reporting protocols.
• Monitors guest balances and processes refund checks as directed by the GM.
• Oversees inventory and purchases to stay within budget and maximize GOP/EBITDA.
• Acts as first contact for guest service issues and elevates to GM when needed.
• Promotes service culture and ensures 100% guest satisfaction among hourly staff.
• Participates in sales activities to increase occupancy and generates leads in the local market.
• Provides front desk, housekeeping, and other support as needed to ensure smooth operation.
• Inspects guest rooms and monitors social media responses for timely action.
• Conducts quick-hit meetings, db checks, and visual inspections as required.

Job description

POSITION PURPOSE AND SUMMARY

The Team Lead (“TL”) position assists the General Manager (“GM”) in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM’s responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Assists GM in training associates on brand standards and job performance expectations.
• Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Assists the GM in monitoring in-house guest balances and issuance of refund checks.
• Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
• Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to elevate to the GM as needed.
• Embrace the company’s service culture and treat all guests and associates with professionalism, respect and kindness.
• Instills 100% guest satisfaction objective to hourly associates.

OTHER DUTIES

• Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities.
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
• Inspects guest rooms.
• Assists with active review and monitoring of social media websites to ensure timely and appropriate responses.
• Assists with database checks, quick hit meetings and guest ready / visual inspections as needed.

BENEFITS

• Weekly Pay!

• Competitive Wages

• Great working environment

• Employee Recognition Programs

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care and Dependent Care Flexible Spending Accounts

• Employer Paid Basic Life and AD&D Insurance

• Employer Paid Long Term Disability

• Optional Employee Paid – Voluntary Benefits

• Short-Term Disability

• Buy-Up Long-Term Disability

• Supplemental Life Insurance

• Dependent Life Insurance

• 401(k) Savings Plan

• Paid Time Off

• Employee Assistance Program (EAP)

• Employee Perks Progam offering discounts to major companies

Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.