Team Lead

Rack Room Shoes; Woodburn (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking a Team Lead to support daily store operations and ensure 100% compliance with company policies. You will supervise staff, provide leadership, training, and guidance from Store Manager and Assistant Store Manager, and step in during absences.

The role emphasizes driving sales, service excellence, and operational efficiency while ensuring a safe, friendly shopping environment for customers and staff alike.

Qualifications

• Proven ability to communicate effectively in both verbal and written form.
• Strong managerial and organizational abilities are required.
• Candidate must pass an approved background check.

Responsibilities

• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and satisfaction.
• Oversee POS transactions, including sales, discounts, refunds and loyalty.
• Assist with inventory control, pricing changes and physical counts.
• Lead sales floor merchandising, housekeeping and visual presentation.
• Support payroll controls including scheduling and attendance.
• Develop direct reports and enforce customer service standards.
• Assist in loss prevention and safeguarding company assets.
• Aim to understand and manage day-to-day operations.

Skills

Effective verbal and written comms

Managerial and organizational skills

Background check clearance

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/