Team Lead

TRIGO; Sterling Heights (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading quality management firm is seeking a Team Leader in Sterling Heights, MI. The role involves ensuring customer satisfaction through the training and support of team members while providing leadership and guidance at various sites. Candidates should have a high school diploma, strong communication skills, and the ability to travel to different locations within the area. The ideal applicant will demonstrate flexibility in a fast-paced environment, possess proficiency in Microsoft Office, and have at least one year of experience in a quality-related role.

Qualifications

• 1+ year in Quality related position preferred.
• Ability to travel flexibly as needed.
• Capable of standing/walking for long periods.

Responsibilities

• Ensure customer satisfaction by providing quality services.
• Establish relationships with customers and site personnel.
• Assist Site Leaders or Sr. Site Leaders as needed.

Skills

Proficiency in English

Excellent written and verbal communication skills

Basic Microsoft Excel proficiency

Proficient in the use of various gauges and measuring devices

Flexibility in a fast-paced environment

Ability to take initiative

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Team Leader – Sterling Heights, MI – TRIGO Global Quality Solutions

CANDIDATES MUST BE WILLING TO TRAVEL TO OTHER SITES WITHIN THE AREA (SITES COULD BE 10-15 MILES FROM MAIN LOCATION)

Overall Purpose of a Team Leader

• Ensure customer satisfaction by providing quality services/support and by training, developing and motivating team members
• Provide leadership and guidance to site personnel
• Support and maintain a positive and productive atmosphere at sites
• Ensure all company and customer guidelines are upheld

Responsibilities

• Establish and maintain relationships with customers and site personnel
• Daily communication with various stakeholders at the site level

Operations

• Assist Site Leaders or Sr. Site Leaders as needed
• Train inspectors and validate adherence to process (ie: audits)
• Communicate changes in projects and work instructions to inspectors
• Document and report non-conformances to Site Leader/Supervisor
• Make independent judgments for subjective scenarios according to project needs
• Troubleshoot and problem solve with the Site Lead/ Supervisor, for issues pertaining to process flow, new criteria, spikes/spills
• Manage material movements using inventory management tools (ie: scanners) as needed
• Work as an inspector when required
• Comply with local and company Health & Safety legislation, laws, and policies
• Comply with all TRIGO and site specific customer policies

Organization & Management

• Facilitate communication of information within and between workgroups
• Assist in maintaining a 5S/6S working environment

Technical

• Collect and maintain company reports and data
• Utilize company web portals to record required audits and documentation

Other

• Any other duties as assigned

Hard Skills

• Proficiency in English
• Excellent written and verbal communication skills
• Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Proficient in the use of various gauges and measuring devices
• Demonstrated flexibility within a fast-paced challenging environment
• Ability to take initiative and handle highly sensitive and confidential material
• May require the ability to travel on a flexible schedule as needed for variable lengths of time and distances
• Walk and/or stand for long periods of time
• Work in a repetitive environment to include one or more of the following: lift, twist, grasp, grip, reach, pull, push, bend, squat, kneel
• Work in an environment that may include exposure to extreme heat or cold, loud noises, moving mechanical parts or machinery, fumes and odors

Values and Attitude

• Team player
• Caring for people
• Open-minded
• Reactive
• Resilient to pressure
• Rigorous
• Client oriented
• Reliable & trustworthy
• Flexible

Initiative

• Autonomous
• Daring
• 1+ year in Quality related position preferred
• Demonstrate leadership ability

  Education Background

  • High School Diploma or Equivalent

  About TRIGO Global Quality Solutions

  Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training. The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

  TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

  TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.

  Location: Sterling Heights, MI