Team Lead

Bass Pro Shops; Springfield (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employee discounts

Job summary

Bass Pro Shops in Springfield, MO seeks a Team Leader to supervise department associates, directing daily activities in merchandising, inventory, pricing and customer service. You will assist in staff selection, scheduling, and training with emphasis on service excellence.

Responsibilities include guiding safe firearm handling, meeting sales goals, maintaining plan-o-grams, and coordinating events while ensuring friendly, efficient customer interactions.

Qualifications

• Minimum education: high school diploma or equivalent.
• 2–4 years in retail sales experience with supervision a plus.
• Experience in firearms retail or compliance is helpful.

Responsibilities

• Lead department associates to deliver merchandise presentation, pricing, stocking and customer service.
• Direct sales efforts and ensure compliance with ATF/state/local laws and company policies.
• Assist in achieving department sales, gross margin, inventory and payroll goals.
• Coach and motivate staff to provide excellent customer service and a legendary shopping experience.

Skills

Figure calculations (discounts/comm)

Reports analysis

Meetings & presentations

Interpersonal skills

POS & inventory systems knowledge

Education

High School Diploma or Equivalent

Tools

POS systems

Inventory management software

Job description

POSITION SUMMARY:

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities

ESSENTIAL FUNCTIONS:

• Supports GSM / DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms


• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department


• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.


• Provides daily direction to the associates within the department.


• Prepares to-do / Task lists. Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office.


• Insures a pleasant and productive shopping experience for all customers. Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.


• Resolving customer and associate opportunities with GSM / DM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).


• Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.


• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.


• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs


• making product recommendations based off of this analysis,


• promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent


• Experience: 2 to 4 Years in Retail Sales


• Supervisor experience a plus

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages


• Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public


• Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems


• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

• Constantly stand and/or walk during shift


• Occasionally ascend or descend ladders, stairs, ramps, etc.


• Constantly communicate with others to exchange information


• Occasionally repeat motions that may include the wrists, hands and/or fingers


• Occasionally operate machinery and/or power tools


• Occasionally operate motor vehicles or heavy equipment


• Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)


• Occasionally work in tight and confined spaces


• Occasionally work in noisy environmentsi

INDEPENDENT JUDGEMENT :

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical


• Dental


• Visioni
  

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].
Bass Pro Shops

Bass Pro Shops