TEAM LEAD

Lalaland Support Center LLC; Scottsdale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company discounts

Free drinks while on shift

Internal Growth Opportunities

Job summary

La La Land Kind Cafe is seeking a Team Leader to oversee daily operations, supervise staff, and uphold exceptional customer service standards. The role requires coordinating shifts, coaching employees, and ensuring adherence to safety and sanitation policies.

Responsibilities include inventory support, training newcomers, and collaborating with management on scheduling and performance improvements. Weekend and shift flexibility is expected.

Qualifications

• Minimum supervisory or team lead experience.
• Strong leadership and communication skills.
• Able to work in fast-paced environment and multi-task.
• Commitment to delivering excellent customer service.
• Knowledge of sanitation regulations.

Responsibilities

• Supervise and coordinate team members during shifts.
• Monitor performance and coach for productivity.
• Address customer inquiries and resolve complaints.
• Ensure compliance with policies, procedures and safety standards.
• Assist with inventory management and stocking supplies.
• Train new employees and provide ongoing support.
• Collaborate with management on scheduling and coverage.
• Support marketing/promotional activities as needed.
• Communicate concerns or suggestions between staff and management.

Skills

Leadership

Communication

Customer service

Time management

Team supervision

Sanitation knowledge

Education

Food handler certification

Tools

Cash registers

Computers

Job description

Description

La La Land Kind Cafe is more than just a coffee shop – it is a movement dedicated to spreading kindness, positivity, and inclusivity. Our mission is to make every guest feel valued and uplifted by creating a space filled with warmth and genuine human connection. We believe in fostering a community where everyone feels welcome, and our commitment to exceptional service reflects this goal. We’re seeking passionate, enthusiastic Team Members to join us and help spread our message.

A Team Leader will oversee daily operations and ensure smooth workflow during assigned shifts. This role involves managing team members, maintaining high standards of customer service, and ensuring compliance with company policies. The position requires physical stamina and the ability to perform tasks involving standing, bending, and walking for extended periods.

Primary Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.

Secondary Responsibilities

• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent bending, stooping, and reaching to perform tasks such as cleaning and organizing.
• Walking throughout the store or facility to oversee operations and assist team members.
• Lifting and carrying items up to 25 pounds, such as supplies and inventory.
• Manual dexterity to operate equipment, such as cash registers and computers.

Work Environment

This role involves working in a dynamic and fast-paced environment, often requiring collaboration with team members to meet customer demands. Flexibility in scheduling, including weekends and holidays, may be required.

Requirements

• Previous experience in a supervisory role
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks effectively
• A positive attitude and a commitment to delivering excellent customer service
• Knowledge of sanitation regulations
• Flexibility to work various shifts, holidays and weekends
• Food handler certification

Benefits & Perks

• Medical, Dental & Vision
• Company discounts
• Free drinks while on shift
• Internal Growth Opportunities