Team Lead

LensCrafters; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

LensCrafters in Scottsdale, AZ is seeking a Part-Time Team Lead to deliver exceptional customer service, assist in key store functions, and support optical and lab processes as needed.

The role requires strong communication, sales, and leadership experience within retail or optical environments, with emphasis on accuracy in edging/mounting and product knowledge. This position offers part-time hours and opportunities for bonuses/commission based on performance.

Qualifications

• High school diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Excellent communication and listening skills.
• Strong interpersonal skills and customer focus.
• Solid basic math, and familiarity with cash registers/computers.
• Sales-oriented with problem-solving abilities.
• Experience with edging and mounting is a plus.

Responsibilities

• Deliver exceptional customer service in a retail/store environment.
• Assist in store operations and provide product recommendations to customers/patients.
• Support sales team and lead initiatives as a back-up store key holder when needed.
• Ensure accuracy in lens fitting, edging, and mounting as applicable.

Skills

Strong communicator

Interpersonal skills

Sales skills

Problem solving

Basic math

Cash register/computers

Leadership/Training experience

Edging & mounting

Optical measurement

Retail experience

Education

HS Diploma

Tools

Optical machinery

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 946281

Store #: 000552 LensCrafters

Position: Part-Time

Job Description

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.