Team Lead

LensCrafters; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus/commission plan

Employee discounts

Paid time off

Job summary

LensCrafters in Raleigh, NC is seeking a Full-Time Team Lead to deliver exceptional customer service while managing key optical and lab processes. The role focuses on assisting customers with selections, providing product knowledge, and leading the store team to achieve sales and service goals.

Responsibilities include serving as an alternate store key holder, training staff, and ensuring accurate edging and mounting of eyewear.

Qualifications

• Requires HS diploma or GED and strong optical/retail experience.
• Must possess knowledge of optical theory and merchandise.
• Excellent communication and interpersonal skills required.
• Strong math, sales, problem-solving and basic cash-register skills.
• Leadership and training experience preferred; edging & mounting skills valued.

Responsibilities

• Provide unsurpassed customer service and assist in store success.
• Assist customers with selections and provide product recommendations.
• Serve as an alternate store key holder.
• In Lab role, ensure accurate edging/mounting and lens fitting when applicable.
• Support team knowledge and safety in lab and retail environments.

Skills

Optical retail experience

Communication skills

Interpersonal skills

Numerical ability

Sales skills

Problem solving

Cash register/computers

Leadership

Edging/mounting

Optical measurement

Education

HS diploma/GED

Job description

Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 950310
Store #: 000669 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.