Team Lead

Planet Fitness; Mounds View (MN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Free Membership

Health, Dental and Vision Insurance

Employee Appreciation Program

Job summary

A leading fitness chain is seeking a Team Lead in Mounds View, MN to assist in gym operations and ensure a positive member experience. Responsibilities include staff training, front desk management, and providing exceptional customer service. Ideal candidates should have strong leadership and communication skills along with a commitment to high standards of service. Comprehensive benefits including health insurance and free membership are provided.

Qualifications

• Honesty and good work ethic are essential.
• Must have strong customer service capabilities.
• Demonstrated leadership and organizational skills are required.
• Basic computer skills are expected.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Manage front desk operations including check-ins and inquiries.
• Assist member check-ins, sign-ups, cancellations, and update accounts.
• Provide gym tours and meet potential members.
• Support Club Manager with team coordination and back-up as needed.
• Ensure adherence to company policies and maintain club image.
• Help oversee cleanliness and appearance of the gym.

Skills

Strong customer service skills

Strong communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Strong communication, organizational and leadership skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA

· Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness