Team Lead

Luxottica; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care

Employee discounts

Bonus/commission plan

Job summary

LensCrafters, part of Luxottica, is expanding its optical retail presence inside Macy's stores across the U.S. This role supports the practice management team, promoting premium eyecare experiences and ensuring top patient care.

You will assist in the practice's success by supporting optical and lab processes, leading eyecare advisors and sales associates, and helping deliver KPIs while adapting to weekend/evening shifts as needed.

Qualifications

• HS diploma or equivalent required.
• Strong customer service and retail experience in optical/patient care.
• Knowledge of optical theory and product merchandising or ability to learn quickly.
• Excellent verbal and active listening skills.
• Familiarity with POS and patient records systems.

Responsibilities

• Support practice management in ensuring premium eyecare experiences.
• Lead eyecare advisors and sales associates, manage patient flow.
• Promote and guarantee quality care and product knowledge.
• Assist in achieving key performance indicators and process improvements.
• Work weekends and evenings as required by location.

Skills

Customer service

Retail experience

Communication

Tech savvy

Education

HS diploma/GED

ABO certification

Tools

Point-of-sale systems

Patient record systems

Software applications

Job description

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well‑being, and easy in‑store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice’s success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre‑exam activities and selling products, and demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patient care to every patient, every time.
• Leads peers through difficult or complex tasks.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long‑term solutions.
• Supports practice management team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs within division of responsibility as designated by the Practice Manager.
• Performs other functions as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong customer service and retail experience; preferably in optical and patient experience
• Knowledge of current optical theory and merchandise or ability to master in short timeframe
• Strong communicator and listener
• Familiarity with technology, such as point‑of‑sale, patient record systems, and other software applications
• Strong communicator and listener

PREFERRED QUALIFICATIONS

• ABO certification
• 1+ year supervisory experience, preferably in an eyecare environment

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.