Team Lead

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Mammoth Employee Pass

Monthly friends and family passes

Ability to ski everyday

Discounted access to 500+ industry ​-

Discounted Rossignol/Dynastar/Lange

401K benefit and match for ALL staff

Seasonal in-season bonuses

Job summary

Ski Butlers, part of Alterra Mountain Company, seeks a Team Leader for Mammoth Lakes to oversee day-to-day operations and customer service for a seasonal role. Responsibilities include opening/closing, shift briefings, route planning, and guiding technicians during deliveries and service calls.

The role offers weekend/holiday work, requires a valid US driver’s license, and lifting up to 80 lbs. Join a culture focused on service, simplicity, curiosity, and giving back, with perks and growth

Qualifications

• Weekend and holiday availability required.
• Valid US driver's license.
• Ability to lift up to 80 lbs.

Responsibilities

• Open and close the shop daily.
• Pre- and post-shift team meetings.
• Plan delivery routes, support calls and pickups.
• Respond to customer inquiries via phone, text, email and voicemail.
• Dispatch ski technicians on reactive calls.
• Ensure brand standards and shop cleanliness daily.
• Set up the next shift for success.
• Size guests for proper equipment; manage reservations and refunds.
• Assist delivery operations as needed.

Skills

Leadership

Customer service

Scheduling

Team coordination

Communication

Problem solving

Job description

Seasonal (Seasonal)

Location: Mammoth Lakes, CA

Terms: Seasonal, full and part time roles available

Estimate Start Date: 11/21/2026

Rate: $22.77/hour base wage, plus tips.

Requirements

• Expect weekend and holiday work.
• Valid US Drivers License
• Ability to lift up to 80lbs

About us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits

• Mammoth Employee Pass
• Monthly friends and family passes
• Ability to ski everyday
• Discounted access to 500+ industry brands
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Dispatch ski technicians on reactive support calls
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success

Secondary Responsibilities

• Sizing guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift.
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assisting labor management during slow periods
• Taking reservations and issuing refunds
• Assist with delivery operations as needed