Team Lead

Sportsman's Warehouse; Lansing (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Sportsman's Warehouse, a leading outdoor and sporting goods retailer, is seeking a Team Lead to support the Store Management Team across shifts. You will supervise daily operations, coach Outfitters, and ensure excellent customer service while maintaining store standards.

Responsibilities include training new team members, assisting in open/close procedures, managing inventory, and ensuring compliance with local regulations including ATF-related policies.

Qualifications

• 2+ years of experience in a retail environment with a customer service focus.
• Experience in outdoor and/or sporting goods retailers preferred.
• Team lead or supervisory experience desired but not required.

Responsibilities

• Supervise daily store operations and guide department functions for smooth execution.
• Provide training, support, and coaching to hourly team members during shifts.
• Ensure high-quality customer service and strong product knowledge across the team.
• Assist with opening/closing procedures and store security compliance.
• Monitor attendance, performance, and adherence to policies; resolve issues promptly.
• Support events, promotions, and customer engagement to drive store traffic.
• Assist in inventory management, cycle counts, and regulatory compliance.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Communication

Organization

Inventory management

Budget management

Outdoor trends

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Details

ID: 25615
Posted: 08/10/2026
Expires: 09/09/2026
Department: Other

Shift Info

Type: Full-time
Shift(s): Varies
Hours: Varies

Wage Info

Wage/Salary: N/A
Wage/Hourly: $16.00

Description

Purpose of Position:
The Team Lead is responsible for supporting the Store Management Team and their team of Outfitters during each shift. This role involves daily supervision of select departments and areas of the store, with a focus on overseeing daily operational execution, Outfitter (employee) direction and coaching to drive operational goals. The Assistant Store Manager will play a crucial role in maintaining a positive work environment, ensuring operational excellence, and contributing to overall store performance.

Duties and Responsibilities:

Team Support and Guidance:

Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.

Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.

Serve as the "go to" for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.

Operational Support:

Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.

Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.

Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.

Assist in executing opening and closing procedures, maintaining store security and compliance.

Employee Supervision:

Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.

Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.

Facilitate conflict resolution among team members, promoting a positive work environment.

Sales and Customer Engagement:

Support the Store Management team by playing a hands-on role in ensuring great service, driving sales, and maintaining a clean, safe, & high-quality store environment.

Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.

Assist in supervising in-store events and promotional activities to enhance customer engagement and store traffic.

Compliance and Risk Management:

Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.

Help maintain accurate records of inventory, cycle counts, and compliance documentation.

Perform additional tasks as assigned by the Store Management team, demonstrating flexibility and commitment to the overall success of the store.

Requirements

Required Skills:

Excellent customer service, sales skills, and product knowledge.

Strong interpersonal skills with the ability to provide guidance and support a diverse range of team members.

Excellent verbal and written communication skills, capable of building relationships with customers, employees, and suppliers.

Organizational and multitasking abilities to handle a dynamic retail environment.

Knowledge of inventory management and merchandising principles.

Proficiency in budget management and understanding of financial practices.

Familiarity with local outdoor trends, activities, and organizations to inform operational and merchandising decisions.

Education and Experience:

2+ years of experience in a retail environment in a customer service focused position.

Experience within an outdoor and/or sporting goods focused retailer.

Experience in a team lead and/or supervisory role preferred but not required.

Basic knowledge of relevant software and tools, including Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Physical Requirements:

Ability to read, interpret, and communicate instructions, reports, and other information

Ability to efficiently and safely scan, handle, and transfer merchandise, including frequently lifting or moving items up to 50 pounds

Ability to handle cash register operations accurately as required

Ability to go up and down stairs and/or ladders as needed

Ability to access all areas of the store to address concerns from customers and outfitters

Ability to be mobile for the length of the scheduled shift, which may vary

Ability to work a variable work schedule, including nights, weekends, and holidays

Travel Requirements:

Limited to no travel required.

Sportsman's Warehouse is an equal opportunity employer and values diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, sexual orientation, disability, or any other protected status.

E.O.E.

Sportsman's Warehouse is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.