Team Lead

Rack Room Shoes; Lancaster (Lancaster County); On-site; USD 36,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance while guiding staff under the Store Manager and Assistant Store Manager. In the absence of store leadership, you assume full responsibility for operations and work to meet sales, service, and process goals through effective training and hands-on leadership.

You will collaborate with customers, sales associates, and district managers to uphold service standards and ensure a polished

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Experience in supervising or managing a team preferred.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff under Store Manager direction.
• Handle customer issues with urgency and strive for service excellence.
• Oversee POS transactions, rewards, and opening/closing procedures.
• Maintain inventory controls and price accuracy per policy.
• Lead merchandising and visual presentation to standard.
• Assist payroll scheduling and attendance tracking.
• Support loss prevention and asset protection efforts.
• Prepare staff for daily operations and ongoing development.

Skills

Verbal communication

Written communication

Leadership

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/