Team Lead

Rack Room Shoes; Lake Park (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising and managing day-to-day store operations while ensuring policy compliance and delivering strong customer service.

You will train staff, support the Store Manager, and step in when managers are absent, aiming to exceed sales, service and operational targets. The role may be full- or part-time management; strong communication and organizational skills are required, with merchandising and loss prevention duties also involved.

Qualifications

• Background check approval required.
• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership, training and guidance to staff.
• Manage customer issues with urgency and ensure customer satisfaction.
• Oversee POS, sales, discounts, refunds, loyalty, and opening/closing procedures.
• Handle inventory control including receiving, price management, and physical inventory.
• Lead merchandising, housekeeping, and promotional signage.
• Manage payroll scheduling and time/attendance within policy.
• Train direct reports and reinforce service standards.
• Support loss prevention and asset protection.
• Aim to meet and exceed sales and service objectives.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Background check

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/