Team Lead

Luxottica; King of Prussia (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Bonus/commission plan

Job summary

LensCrafters in King of Prussia, PA seeks a Team Lead to deliver outstanding customer service and manage key optical and lab processes. You will guide sales associates, assist customers, and serve as an alternate store key holder to ensure smooth operations.

In the lab, you will custom fit glasses, place prescriptions in lenses, and collaborate on product knowledge and safety practices. Leadership and strong interpersonal skills are essential.

Qualifications

• HS diploma or GED is required.
• Knowledge of optical theory and merchandise.
• Leadership and training experience.
• Strong interpersonal and math skills.
• Sales skills and problem solving ability.
• Familiarity with cash register, computers and calculators.
• Edging and mounting experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assists customers with selections, provides recommendations, and assists sales associates.
• Serves as a responsible alternate store key holder.
• In lab: custom fits glasses and precisely place prescription in lenses.
• Strengthen knowledge, skill, and certification for lens and lab processes.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe practices.
• Responsible for basic operation, cleaning, and maintenance of lab tools and systems.

Skills

Customer service

Leadership

Communication

Sales

Problem solving

Team training

Education

HS diploma/GED

State licensure / ABO Certification

LensCrafters Final Eyewear Inspector Certification

ABO Certification

Tools

Cash register

Computers

Calculators

Edging & mounting equipment

AccuFit Digital Measurement System

Optical machinery/instruments

OD/FD equipment

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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