Team Lead

Rack Room Shoes; Jacksonville (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise and manage daily store operations in Jacksonville, FL. The role ensures compliance with company policies and delivers strong leadership to staff under direction from Store Manager and Assistant Store Manager.

The Team Lead will safeguard employees and customers, drive sales and service goals, and oversee POS, inventory, merchandising, payroll, and training. This position may be full or part-time and requires a background check.

Qualifications

• Experience in customer service leadership or supervisory role.
• Strong verbal and written communication skills.
• Excellent organizational and managerial abilities.
• Approved background check.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Oversee POS transactions, sales, discounts, refunds, loyalty and opening/closing.
• Manage inventory and price changes, markdowns, and physical inventory.
• Maintain merchandising standards and visual presentation.
• Control payroll, scheduling, and time & attendance.
• Train and develop direct reports and reinforce customer service standards.
• Support loss prevention and protect company assets.
• Assist in day-to-day operations and cover Store Manager/Asst in their absence.

Skills

Effective verbal and written comms

Managerial and organizational skills

Customer service leadership

Education

Approved background check

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/