Team Lead

Rack Room Shoes; Hendersonville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Hendersonville, TN seeks a Team Lead to supervise daily store operations and uphold company policies. You will guide staff, ensure a safe environment, and drive sales and customer service excellence through leadership and training.

This role may be full- or part-time and involves oversight of POS, inventory, merchandising, payroll, and loss prevention. The Team Lead reports to Store Management and collaborates with district personnel to meet store objectives and service

Qualifications

• An approved background check is required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Oversee POS transactions, discounts, refunds and loyalty processing.
• Manage inventory controls including shipping, receiving, pricing and stock integrity.
• Lead merchandising, visual presentation and store upkeep per company standards.
• Oversee payroll-related tasks: scheduling and attendance within budget.
• Train and develop direct reports and reinforce customer service excellence.
• Support loss prevention and protect company assets.
• Develop understanding of day-to-day store operations.

Skills

Effective communication

Leadership

Organizational skills

Customer service

Team supervision

Scheduling

Loss prevention

Job description

Job Description Summary
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/