Team Lead

Luxottica; Gurnee (IL); On-site; USD 25,000 - 43,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and support store operations in retail and lab settings. You will guide team members, assist customers in selecting eyewear, and help ensure accuracy of lens placement and lab processes.

The role requires strong optical knowledge, leadership experience, and proficiency with cash registers and basic computer tools. Join a team focused on quality, safety, and excellent patient care.

Qualifications

• HS diploma/GED
• Strong optical & retail knowledge
• Strong interpersonal and leadership abilities
• Experience with cash register systems and basic math

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses and places prescriptions in lenses (lab work if applicable)
• Strengthen staff knowledge and certification for lens and lab processes
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment and maintain lab tools and systems
• Oversee basic operation, cleaning and maintenance of lab tools and systems

Skills

Strong optical & retail experience

Leadership & training experience

Sales skills

Interpersonal skills

Basic math skills

Cash register / computers

Optical theory & merchandise knowledge

Edging & mounting experience

Optical measurement experience

Problem solving

Education

HS diploma/GED

Job description

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range:18.38-31.26

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.