Team Lead

Topgolf; Germantown (MD); On-site; USD 30,307 - 36,506; Full time

Benefits offered by this job

Free Play

½ price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a Team Leader in Germantown, Maryland, to provide leadership and guidance to the team. The ideal candidate has proven supervisory experience and excellent communication skills. Responsibilities include monitoring team performance, resolving guest concerns, and fostering an inclusive culture. The position offers a pay range of $22 - $26.50 per hour, with benefits including free play and health coverage. Interested candidates should be available for varied shifts, including evenings and weekends.

Qualifications

• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback.
• Collaborate with other departments for smooth workflow.
• Identify and resolve operational issues and guest concerns.
• Promote a positive and inclusive team culture.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Time management

Team motivation

Software proficiency

Education

High school diploma or equivalent

Job description

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time and maneuver up and down stairs.

Position Pay Range

Min $22 - Max $26.50

Benefits

Free Play & ½ price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. View playmaker benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.