Team Lead

Rack Room Shoes; Gainesville (FL); On-site; USD 54,000 - 59,000; Full time

Job summary

A leading footwear retailer in Gainesville, FL, is seeking a Team Lead to supervise daily operations and ensure compliance with company policies. Responsibilities include managing team performance, enhancing customer experience, and maintaining inventory controls. The ideal candidate should possess strong communication and managerial skills to guide staff effectively. This role offers a competitive salary range and the opportunity to develop leadership capabilities in a collaborative setting.

Qualifications

• An approved background check.
• Ability to provide leadership and guidance to store staff.
• Skills in managing day-to-day store operations.

Responsibilities

• Supervises and manages day-to-day store operations.
• Ensures compliance with all company policies and procedures.
• Provides training and development to staff members.
• Handles customer issues with urgency and satisfaction.
• Manages inventory control in accordance with policies.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Job description

Join to apply for the Team Lead role at Rack Room Shoes

Job Description Summary: The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure: Sales, Discounts and Refunds, Loyalty, Open/Closing procedures.
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to Shipping and Receiving, Price Management (Price Changes, Markdowns etc.), Singles, Damaged Merchandise, Conducting a Physical Inventory.
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials and signage.
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to Scheduling, Payroll budget compliance, Time & Attendance.
• Training and Development of direct reports: Utilization of all available training tools; consistent reinforcement of customer service standards.
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day-to-day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Store Number: 185

Location: Gainesville, FL

Pay Range: $54,000.00 - $59,000.00

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.