Team Lead

New Life Center; Fargo (ND); On-site; USD 42,000 - 64,000; Full time

Job summary

New Life Center is seeking a Team Lead - Sales Floor at the Thrift Store in Fargo, ND. This non-exempt, full-time role focuses on merchandise flow, pricing accuracy, and delivering excellent customer service while supporting a smooth operation across departments including clothing, general merchandise, footwear, and more.

The Team Lead will mentor associates, manage shift coverage, and collaborate with store management to meet daily objectives and safety standards in a Christian ministry

Qualifications

• Experience in retail merchandising and pricing.
• Ability to supervise and guide team members.
• Strong customer service orientation and communication skills.

Responsibilities

• Oversee merchandise flow from receiving to sales floor.
• Provide direction and guidance to associates and supervise shifts.
• Coordinate pricing and sales rotation; ensure accuracy and integrity of POS processes.
• Maintain inventory, stocking, and display effectiveness; ensure customer satisfaction.

Skills

Merchandise flow

Pricing

Customer service

Team leadership

Shift oversight

Safety awareness

Job description

Job Details

Job Location: Thrift Store North - Fargo, ND, Position Type: Full Time, Salary Range: Undisclosed, Team Lead Job Description

Position: Team Lead - Sales Floor

Department: Thrift Store

Reports to: Assistant Manager; Thrift Store Manager

FLSA Classification: Non-exempt

Summary

The Team Lead is directly responsible for merchandise flow, from receiving donations to merchandising the sales floor. He or she will be a subject matter expert in pricing and point of sale and will be cross‑trained in all areas of the production and retail environment to include, but not limited to, proving excellent customer service, ash‑handling, receiving and processing donated goods, pricing, and stocking. The Team Lead will oversee processing in assigned areas, provide direction and guidance to other team members, and provide shift oversight when management is off‑site.

The Team Lead will serve as the subject matter expert within one of the seven specialization areas listed below, with the ability to support the other areas as operational needs require.

Specialization Areas

• Clothing: This role oversees daily operations in the clothing department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly.

• General Merchandise: This role oversees daily operations in departments including bags, books, hardware, linens, jewelry, and sporting goods, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance to maintain organization, productivity, and a positive customer experience while keeping departments stocked and operating smoothly.

• Footwear: This role oversees daily operations in the shoe department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly.

• Bric-a-brac: This role oversees daily operations in the bric‑a‑brac (housewares, antiques, toys, etc.) department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly.

• Holiday: This role oversees daily operations in the holiday department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly.

• Presort: This role oversees the donation drop off area, assists donors, and ensures donations are received and processed efficiently. They serve as the subject matter expert for the donation area, providing guidance to maintain organization, productivity, and a positive donor experience while keeping the donation area clean, safe, and running smoothly.

• Sales Floor: This role oversees daily sales floor operations, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

Essential Functions

Essential Function 1: Merchandise Flow

• Oversee and assist with the receiving, processing, and final sale of donated goods.
• Process goods from raw donations through efficient processes to sellable merchandise.
• Sort, evaluate, and price donated goods, and provide oversight of the process in assigned area.
• Monitor inventory levels on sales floor, stocking and merchandising as needed.
• Provide excellent customer services on the sales floor and the donation receiving area.
• Ensure an enjoyable shopping experience and efficient check‑outs; promote round‑ups.

Essential Function 2: Oversight and Collaboration

• Collaborate and coordinate with other team leads and management to accomplish the mission.
• Responsible for process management including pricing and sales rotation coordination.
• Responsible for quality control, efficiency, and safety and security of assigned area.
• Provide direction and guidance to associates, in accordance with management.
• Provide oversight and guidance to guests in the Job Training Program and help assess their progression through job skills.
• Coordinate with volunteers and help provide orientation and training.

Essential Function 3: Other Duties

• Assist management with all duties assigned.
• Provide support, advisement, and decision‑making to store management.
• Provide shift oversight when management if off‑site.
• Help monitor and assist with store security and safety.

ADA & Reasonable Accommodation

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to Thrift Store Manager and Assistant Thrift Store Manager

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Thrift Store Manager, the requirement for flexibility in helping others, or the highly valued team‑oriented approach used for the overall benefit and success of New Life Center.

Qualifications: Personal

• Personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost transformed through the love of Christ.

Additional Eligibility Requirements

• Ability to pass a pre‑employment drug test and background check.

Skills

• Customer service orientation.
• Attention to detail.
• Must be 18 years of age to operate the necessary equipment.
• Ability to organize and prioritize duties.
• Professional personal presentation.
• Demonstrated work ethic with consistent attendance and punctuality.
• Adapts positively to continuous change, maintaining flexibility.
• Positive and friendly disposition.

Work Environment

• This position functions in a thrift store and warehouse setting where medium duty equipment such as forklifts are in use; appropriate safety considerations will be required to avoid injury.
• Ability to lift loads up to 50 lbs.
• Ability to stand for long periods of time.
• This position works in a recovery‑adjacent environment and requires adherence to professional boundaries, respectful workplace conduct, and organizational policies.

Religious Bona Fide Occupational Qualification (BFOQ)

New Life Center is a faith‑based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center's Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization's Christian mission, beliefs, and code of conduct.