Team Lead

Rack Room Shoes; Elizabeth City (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes in Elizabeth City, NC is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and provide leadership and training under the Store Manager. The role covers customer service excellence, POS procedures, inventory control, merchandising, payroll, scheduling, and loss prevention, with emphasis on developing staff and maintaining a safe shopping environment.

Both full- and part-time candidates may apply, with the goal of meeting sales and service

Qualifications

• Background check approved or to be completed.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Provide leadership and training to store staff under supervision from Store Manager/Assistant Manager.
• In the absence of Store Manager/Assistant Manager, assume full store responsibility.
• Meet and exceed sales, service, and operational objectives.
• Oversee POS transactions in line with company policy.
• Manage inventory control: shipping/receiving, pricing, and audits.
• Lead merchandising, displays, and signage to brand standards.
• Handle scheduling and payroll-related tasks.
• Support loss prevention and asset protection.
• Develop staff through training and consistent customer service standards.

Skills

Verbal and written communication

Managerial skills

Background check

Job description

Job Description Summary
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/