Team Lead

DSV; Chester, Northern (VA, KY); On-site; USD 52,000 - 72,000; Full time

Job summary

DSV – Global Transport and Logistics in USA, Chester, VA, is seeking an Operations Team Lead to coordinate and supervise warehousing, receiving and shipping on a 12-hour rotating shift.

Under the direction of the Operations Supervisor, you will mentor associates, train on SOPs, ensure safety and quality, and drive performance while complying with ISO standards and site policies.

Qualifications

Responsibilities

• Training: mentor and train new and existing associates in distribution activities to meet customer demands
• Train on SOPs including shipping, receiving, picking, and quality control
• Assist in forklift operation and certification for associates
• Supervise and coordinate unloading of inbound shipments, stacking, and picking/outbound shipments per SOP
• Load orders according to doors and trailers
• All shipping/receiving/picking functions per SOP
• Research discrepancies in shipping/receiving processes
• Communicate professionally with customers via phone, email or in person
• Prepare activity reports for site management
• Quality control: verify products meet standards and report issues
• Stack, package, shrink wrap and label products per SOP
• Participate in quality meetings and report inconsistencies
• Safety and compliance: follow ISO standards, safety protocols, keep area clean
• Maintain a safe, neat warehouse and secure premises
• Comply with SOPs and safety rules; participate in safety meetings
• Labor management: direct warehouse team to meet objectives; assist with productivity sheets and payroll hours
• Maintain appropriate staffing levels for productive operations
• Participate in continuous improvement and team coordination

Job description

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.comand follow us onLinkedInandFacebook.

Location: USA - Chester, Bermuda Hundred Rd

Division:Solutions
Job Posting Title: Team Lead - 128660
Time Type: Full Time

12 Hour Rotating Shift

7:00am - 7:00pm (Days)

7:00pm - 7:00am (Nights)

SUMMARY

The Operations Team Lead has general responsibility for coordinating and supervising all operational activities, which they are assigned to on a daily basis. Under the direction of the Operations Supervisor, the Operations Team Lead is responsible for supervision of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Training Responsibilities:

• Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
• Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to: shipping, receiving, picking, and/or quality control
• Will assist in forklift operation and certification for new and existing associates

Shipping/Receiving Responsibilities:

• Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products is properly counted.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• All shipping/receiving/picking functions will be processed as defined by the Standard Operating Procedures.
• Researches discrepancies that may occur in the shipping and receiving process.

Customer Service:

• Responsible for conducting yourself in a professional manner in appearance and communications at all times.
• May communicate with customers telephonically, electronically, or in person.
• Prepare required activity reports accurately and efficiently for site management.

Quality Control Responsibilities:

• The quality control functions include but is not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked
• Will verify products and/or orders meet quality standards, including reporting any damages or discrepancies. Will stack, package, shrink wrap, and label product(s)
• All quality control functions will be processed as defined by the Standard Operating Procedures.
• Reports inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
• Participates in quality meetings.

Safety, Housekeeping, and Compliance:

• Knowledgeable and complies with relevant ISO standards that impact this positon, department and company.
  Responsible for executing all safety protocols.
• Will accomplish all job tasks in a manner that promotes safety
• Responsible for cleanliness of warehouse
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse
• Will comply with all Standard Operating Procedures, corporate and site specific policies, safety rules, and OSHA/ MSDS Standards
• Participates in safety meetings.

Labor Management:

• Direct the operations of the warehouse work team to achieve prescribed objectives.
• Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours.
• Assist Supervisor in maintaining the level of employees consistent with a productive workforce.
• Participate in